Thrifty - Cleveland Hopkins Airport Information, Car hire Instructions & Policies

Like: Very efficient when dropping off. Had an attendant waiting for me. Which was great!
Dislike: Nothing comes to mind..

Did not receive the email receipt of final payment. This has caused great inconvenience as I have been unable to claim reimbursement for the expense. Every other car rental company emails the receipt immediately. Very unhappy.

Why was I quoted one price and charged another? No one had an answer for me.

Small crack in windshield at pick up but no issues beyond that and it didn’t affect the vehicle’s performance.

Great

easy pass is a rip off.

Arrivo un’ora prima del previsto e al posto del veicolo scelto vogliono darmi una vettura più piccola. Sono irremovibile , tentano di nuovo di convincermi dicendo che avrei dovuto aspettare mezz’ora, poi diventata un’ora. Quando hanno capito che non avrei accettato altro veicolo , puff la macchina compare. La macchina era nuova (Chevrolet Tahoe con 1100 miglia ) , molto soddisfatto, meno del personale al noleggio a Cleveland.

Great people working on the lot and check out.

Both pickup and drop-off were very convenient. On the day of return, we refueled the car, and when we arrived at the designated spot, the staff checked the fuel tank, saw it was full, and gave us a receipt showing zero charges. He told us we could leave the car and go. We asked if we needed to go to the counter, and he said no. So we left. Unexpectedly, three weeks later, I saw a $79.95 charge from Thrifty on my credit card with no explanation. Throughout the rental period, we had no traffic incidents and received no traffic tickets. The only possible charge might have been for tolls from Hudson to Cleveland because the car had a Zpass. However, based on my previous experiences of driving in the US, tolls are very cheap and definitely not as high as $79. I've rented from Avis numerous times and never experienced anything like this. Receiving a bill three weeks later is baffling. I've initiated an after-sales service request through the Zoocar platform to see how this can be resolved. Additionally, I advise all Zoocar users not to review immediately after returning the car. Wait a few weeks; otherwise, you might get a strange bill after giving a good review.

Great service, easy pick-up and drop-off, good car condition!