Fleet Rent A Car - Zagreb - Airport Information, Car hire Instructions & Policies

Very good, the car pick-up was quick, the car was quite new, and the staff were very patient.

Very dissatisfied. Additional charges were made when changing cars without clear explanation of the purpose. Called the car rental company, but the staff couldn't clarify. Eventually had to pay without knowing who to turn to for a solution.

I was quite hesitant to book with this company because their price was 10% lower than the big company SIXT. However, I saw reviews mentioning being charged for damages that were not noted during the initial inspection. Initially, I booked with SIXT because it's a reputable company, but then I found that this company offered the same model for nearly 25% less. Research showed that this company is a local Croatian rental company similar to CAR Inc. in China. Hoping for the best, I canceled SIXT and booked with them, planning to inspect the car thoroughly when picking it up. Although the car was delayed by an hour due to city transfer, the staff was polite and did not push for additional insurance. However, the cross-border fee was mandatory for 10 days at 7 euros per day (even though our trip to Bosnia and Montenegro was only 5 days and 4 nights), maybe they start counting from when you leave the mainland? Additionally, there was a 15 euro ferry fee even though the ferry ticket already included the car. My English isn't great, so I didn't bother arguing and just accepted it. However, returning the car was another story altogether. Despite driving carefully without any incidents, the staff inspected the car thoroughly and found a scratch under the front bumper that was not noted during pickup. It's an area hardly anyone would check (see attached photo). At the counter, they insisted it was our fault and their attitude was the complete opposite of their friendliness during pickup! They charged us 1200 kuna for the damage and just waited for us to sign. This last part soured the end of our trip. Thankfully, we had full insurance through the rental platform, and they eventually covered the damage cost. However, this underhanded tactic is highly unethical! I strongly advise future renters to get full insurance and note every tiny scratch during pickup, including under the bumper.