AVIS - Aqaba - Movenpick Hotel Information, Car hire Instructions & Policies

The attitude at this location was mediocre, and the car they provided was in terrible condition. It took two attempts to start the engine. We walked to exchange some money and when we returned, the car wouldn't start. We immediately contacted the store's emergency number but no one answered. We then contacted the international rental car customer service, who failed to reach the store, and advised us to call the police! Fortunately, a helpful security guard at the bank helped us get in touch with the store's staff. The staff member said they would come right away, but we waited for two hours at their doorstep! When they finally arrived, they insisted that we had left the car lights on, but the car hadn't moved an inch! After much negotiation, they agreed to give us a car the next day at 9 AM, which interfered with our plans for the second day of our trip. Our plans for the first day were completely ruined! After further discussions, they eventually agreed to let us take a better car that was parked at the store's entrance. The car that was scheduled for 7:30 AM wasn't handed over to us until 9:30 AM. This was a horrible experience and left us with unpleasant memories of our trip!