MARSEILLE CAR RENTAL REVIEWS

The staff specifically reminded me to return the car with a full tank of gas. In reality, they added a prepaid tank of fuel. On the morning of the return day, I refueled the car to full. In the afternoon, I received a message that my credit card was charged. I checked the records and found it was for the prepaid fuel.

The staff at the rental company were very friendly, and the car was brand new.

Due to having multiple drivers, we were informed about the young driver fee and additional charges only when returning the car. This doubled the cost and exceeded our budget.

Great! This car rental company allows online check-in in advance, so no need to wait in line.

return was smooth and enjoyable. The pick up whole process is horrible and full of inconvenience. The Goldcar doesn't accept amexrican express. When charge the debit car 1400 euro for deposit, they just do the conversion and make it 1260 Pounds themself . then when they later return deposit, they then return 1400 euro which converted automatically to 1200 pounds like market rate. So we just loss 60 pounds for nothing by the Goldcar customer named Hugo service person incompetence work.

your pick up instruction was clearly wrongly written in the voucher as there is not shuttle bus from Goldcar to pick us up. We simply need to go to the Goldcar stand ourselves. Finding Goldcar stand is not difficult if not mislead by the Qeeq Voucher

The car did exceed my expectations, really good for our purposes. There was damage to the bonnet of the car that had not been reported and had I not noticed it I could have been held liable hence I have marked down the condition of the car. As there were 2 off us in the car it should have had 2 hi- visibility vests. It’s law in France that every person in the car has a vest in case of an issue. There was only one but when asked for we were supplied with one after 10 minutes or so. None of the staff seemed to know about this requirement. Other than that, very happy and would rent here again.

Overall okay, just a bit slow.

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당초 신청한 반납장소가 바뀌어서 변경되었어요

Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.

Booking platform is working very well but help center is not.

The car rental process was very fast.

Great service.

Okay

Car was very good. Wait to collect was frustrating because Saturday afternoon appears to be car rental busiest time.

Booking platform is great.

Reservamos un coche y nos dieron otro inferior por el mismo precio. Enseñábamos al reserva y no se hacían cargo

The service at the store was excellent. The car provided was very new, less than 10,000 kilometers, and very clean. When returning the car, the fuel gauge did not show full because the C3's gauge had some issues. After explaining this to the lady at the store, she was very helpful and had a great attitude. She processed the return for us immediately, and the speed was super fast.

Very good, extremely satisfied

We had a problem at pick-up as the location was closed so the shuttle from the airport was not available (they were not expecting us) and an employee returned to the location especially to open up for us.

No problem

Very satisfied

Average service

The pickup and drop-off process was very convenient and quick, and the car was very new.