Nice staff

Due to our huge luggage,we had to change into a bigger one to accomodate 4 of us.

Not actually Hertz but local firm Lotte which was fine, just the wrong name on my paperwork. The confirmation clearly stated car rental pickup and drop-off "on airport" but in fact we had to go outside in the rain to board a shuttle to the depot. That was not far but not as requested nor confirmed. The final direction on their satnav took us down a side street in the opposite direction to the drop-off which was a bit confusing.

車両の大きさが4人乗りの 小回りのきくような軽自動車サイズと 思っていたのですが、 セダン系の乗用車が来て 運転が怖かったです。

丁寧に対応して頂きました

Since it’s a large rental centre, there were many people waiting... the staff that service me had good English.... The car had about 25k on the odometer and it appears that the car hasn’t been cleaned well

車をパンクさせてしまったがとてもスムーズな対応で助かりました。車もとても綺麗で満足です。