Had issues with customer service. Had issue with car being ready. Had issues with type of car.

Car had rubbish in it. Parking tickets from 5th July. Rubbish in rear door and under seats. Waited a long time to collect the vehicle, girl was doing something on her phone and didn’t say anything and ignored the customers, she apologised once she served me but kept having to help the other lady when serving me so was distracted. On the plus side, I booked a 2 seater van because there was only 2 of us, but got an 8 seater VW caddy instead which was lovely to drive. Drop off guys weren’t to friendly and not anything to direct customers to wait by the car until someone comes so everyone was walking to the booth then having to wall back to the car.

Great. Brings up 2 seater vehicles which was good as I tried other sites and they only brought up cars at £90 minimum, I only had one passenger. Your site was great, I didn’t even think to check for a 2 seater van but this was only £25. Great site, 2nd time I have used it. Great.

Nice car, a small 4 door would have been better for storage and access to our luggage, but I possibly made a mistake in that regard as thought we booked a 4 door.

Easy to use once in UK. Couldn't get the booking completed from Australia

Professional, courteous service. Limited choice of diesel cars was disappointing, as they had none available. So excessive fuel cost was a concern.

Like: Car was low mileage and in good condition. Staff were friendly and efficient.
Dislike: High excess - There was an opportunity to lower it to zero but the additional cost meant the hire deal would not have been competitive.

Like: Quick, easy and best price I found on the net. All in all great!
Dislike: Location is a bit out of the way