CAR RENTAL REVIEWS ON ALAMO IN SYDNEY

Car was great value for money, no issues. Counter staff service was good too. Main issue was not being able to find the pick up area as it isn't advertised at all that Alamo is part of Enterprise!! Spent a long time wandering round airport confused.

Great, easy to use.

Enjoyed our car rental.

Thank you for your service

downgraded our car when we arrived as the booking was not available (classic Seinfeld episode comes to mind). for the downgrade they said they would not charge me for the car seats I had already paid for, there was no reimbursement. They were not familiar with my insurance / options I paid for through the website and tried to sell me additional options I already paid for. Wasn't able to find the car rental place and needed to ask another car rental counter for directions.

The car was the cheapest in the search list so expectations were low to begin with. However the car sounded like it was ready to fall apart and struggled a lot when taking off at lights (even though it was only 1 year old and had 32000km on it)

The staff were very helpful and knowledgeable and helped me in the right direction of the correct airlines.

Booked the car online, arrived at the airport to receive extra fees which were ridiculous. Will Never use this company again

高速道路の説明、保険の勧誘 その他諸々しつこく勧めてきた

Bad signage for Alamo. Didn’t know where to go. It’s enterprise? Redspot? Alamo? Not clear enough signage

Always friendly staff who take time to chat and make you feel welcome.

One of the best products I have found for my business for many years,

I booked for Ford Fiesta or similar, but at the end I had Toyota Yaris and they told me that’s all we have. So the car was much smaller than I expected

Nice car, the guy at pickup was fantastic!

Car is fairly dirty and we are not sure if Alamo is part of enterprise group. It takes some time to pick up the car from terminal 2 arriving from terminal 1

Staff at Alamo outstanding. Even helped me with my bags to check in counter as I was Carrying sleeping child

Easy to use. Friendly staff when I called to add car seat

Counter staff were excellent, service was great and very friendly and helpful, though very difficult to find.

Almost new vehicle in immaculate condition. Free upgrade. Very easy pickup and drop off. Great value for money

Very easy to use. Price drop feature was active but did not result in any price drop due to the short time booked ahead

Counter staff give good advice on Sydney road toll fee ! Was given a better and bigger car for my booking !

Enjoy the discount given !

The car was not clean at all... Stain on the seat and vomit were still on the carpet ...

The car damage policy is a ripped off. The counter staff told me any damage larger than a 50cents coin regardless of fault, I have to pay A$4400. This is utterly unfair and the costs of repair may be much less than that but still I have to pay that amount. The staff told me this is how it is. I had no choice by to buy the comprehensive insurance which is almost equivalent to my car rental price. The counter staff directed me to pick up the car at the parking lot to meet the person checking the car. She didn't call and end up no one is at the parking lot and we have waited 15 minutes and walk all the way back to the counter and she did checking herself finally.

The car they gave us was brilliant and very economical - Skoda Kamiq

Excellent

I rented a Kia seven-seater from Alamo (Enterprise) at Sydney International Airport (Terminal 1). I found the rental counter and completed the rental process, signing many agreements (later realizing some terms shouldn't be pre-signed). I thought renting a car would be simple given my extensive driving experience in the US and Melbourne. However, upon returning the car, I was informed of a scratch on the left side. Despite being very careful and considering the other three passengers also found it strange, we all agreed there was no incident and such a scratch would have made a noticeable noise. I would like to make the following appeal: 1. The rental company did not inform or accompany us during vehicle inspection, violating our right to know the vehicle's condition. At the terminal, they had us sign all the documents in advance (it took about 5-8 minutes to find and inspect the car), without any specific details or staff accompaniment. We had to find the car and drive away on our own, and although we didn’t take photos, we were at a disadvantage, assuming a developed country would prioritize reputation. 2. During the return, the inspector also mentioned damage on the right side and to the windshield (though the windshield was intact upon rechecking, and the right-side damage wasn't ours). We felt the inspector wasn't familiar with the car's condition. This raises doubts about the scratch being our fault. 3. The inspector stated that handling the matter with him would cost 1000 AUD, but it might go up to 5000 AUD with the manager, raising concerns of extortion and discrimination. All present can testify to this. 4. At the international terminal counter, the manager knew nothing of the situation and called in the inspector, who then froze an additional 5000 AUD on my credit card. Feeling coerced and with an international flight imminent, we had no choice but to comply. Later, as we reached the departure level, the inspector demanded more signatures, which I signed with 'Disagree.' The experience was worse than in the US, Japan, or New Zealand, severely impacting our dignity. In summary, the rental company was unprofessional, their service was lacking: asking us to sign agreements in advance, violating our right to know the vehicle's condition, showing disrespect, and potentially involving extortion. We are not unwilling to pay but demand clear and honest transactions. Lastly, I affirm that the vehicle had no incidents during my rental period.