What is the best website to book a rental car in Australia?
There are many options, but we particularly recommend "QEEQ." QEEQ allows you to compare prices from major global car rental companies like Hertz, Avis, and Europcar all at once, making it easy to find the best plan. It also offers comprehensive Japanese customer support, giving you peace of mind if you have questions or need to make changes to your booking. Frequent discounts and sales are a major advantage, so you can often book at a good price.
When is the best time to book a rental car?
We recommend booking as soon as your travel plans are confirmed. Particularly during busy periods such as Christmas, Easter, and school holidays, prices can skyrocket, and the car model you want may no longer be available. Ideally, book 1 to 3 months in advance of your intended use date.
Is one-way car rental possible?
Yes, it is possible. For example, renting a car in Sydney and returning it in Melbourne is very convenient for inter-city travel. However, a "one-way fee" usually applies. Be sure to check if the one-way fee is included when booking.
Are there any age restrictions for renting a car?
Yes, most car rental companies require drivers to be at least 21 years old. Additionally, drivers aged between 21 and 24 are typically charged a "Young Driver Surcharge." Some high-performance or large vehicles may only be available to drivers aged 25 and above.
Is it better to book a rental car in Japan or after arriving at the destination?
We strongly recommend booking in advance while still in Japan. Using comparison sites like QEEQ allows you to carefully compare prices and conditions to make the best choice. If you wait to book at a counter upon arrival, prices may be higher, the car model you prefer might not be available, or the process could take more time.
What information do I need when booking?
The following information is typically required: the primary driver's name (as shown on their passport), the primary driver's age, contact details (email address, phone number), the desired pick-up/return dates and locations, and the preferred vehicle category.
Can I change or cancel my booking?
Yes, you can. Platforms like QEEQ allow you to easily make changes or cancel your booking online. However, cancellation policies vary depending on the rental car company and pricing plan. In most cases, cancellations made at least 48 hours before the pick-up time are free, but fees may apply for last-minute cancellations. Always check the terms and conditions when booking.
What documents are absolutely necessary when renting a car?
The following four documents are essential: 1. A valid Japanese driver's license 2. An International Driving Permit (IDP) 3. A passport 4. A valid credit card in the primary driver's name. Forgetting any of these may result in being denied the rental, so ensure you have them ready.
Is a Japanese driver's license alone insufficient?
No, it is not sufficient. A Japanese driver's license is written in Japanese and cannot be understood by local police or rental car company staff. You must carry it together with an International Driving Permit (IDP).
Where can I obtain an International Driving Permit (IDP)?
You can obtain an IDP at the driver's license center, driving test center, or designated police station in your prefecture in Japan. You will need your Japanese driver's license, a passport, a photo, and a fee for the application. IDs are usually issued on the same day, but confirm with your local office in advance.
What is the validity period of an International Driving Permit?
It is valid for one year from the date of issuance. However, if your Japanese driver's license expires, the IDP also becomes invalid, so please be careful.
Is an official translation certificate (NAATI translation) necessary?
If you have an International Driving Permit (IDP), you usually do not need a NAATI (National Accreditation Authority for Translators and Interpreters) translation. However, if you cannot obtain an IDP on time or if you are staying in the country for an extended period with a specific visa type, a NAATI translation may serve as an alternative. For travelers, obtaining an IDP is the most reliable option.
Does the credit card need to be in the driver's name?
Yes, the credit card must be in the name of the primary driver (the contract holder). This is not only for paying rental fees but also for securing a deposit in case of accidents or violations. Family or company credit cards are generally not accepted.
How should I choose a vehicle type based on the destination, such as urban areas, suburbs, or the Outback?
For urban areas (e.g., Sydney, Melbourne), compact cars or sedans are recommended for ease of parking. For long-distance travel along the East Coast, a mid-sized sedan or SUV is ideal. For the Outback or unsealed roads, an SUV or a 4WD vehicle is essential.
Are automatic transmission cars (AT) available?
Yes, automatic transmission cars (AT) are mainstream for rental cars in Australia. Most cars available on booking platforms like QEEQ are AT, so there's no need to worry. Manual transmission (MT) cars are also available but are fewer in number and generally cheaper.
What is included in the basic rental fee?
The basic rental fee usually includes the vehicle rental cost, unlimited mileage (with some exceptions), basic vehicle insurance (CDW/LDW, though with a high excess), and various taxes (like GST).
What additional fees might I incur beyond the basic rental fee?
Be aware of airport surcharges, young driver surcharges, additional driver fees, rental fees for optional extras like GPS or child seats, one-way fees, fuel costs, toll fees, and so on.
What are the fuel rules?
The most common policy is "Full to Full," meaning you receive the car with a full tank and must return it with a full tank. If you don't return it full, you'll be charged for the missing fuel at a higher-than-market price, plus a refueling service fee. Always refuel before returning.
Is there a limit on mileage?
Most rental plans offer "unlimited mileage," but some budget plans or specific vehicle types (especially 4WD or commercial vehicles) may impose a daily mileage limit (e.g., 200km/day). If you plan to drive long distances, confirm this when booking.
Can a regular passenger car drive on unsealed roads?
No, absolutely not. Most rental car agreements prohibit driving non-4WD vehicles on unsealed roads. If an accident or breakdown occurs on an unsealed road, insurance will not cover the costs, and you may be responsible for repair and towing costs.
Is a child seat mandatory?
Yes, Australian law strictly requires child seats. The type of child seat (rear-facing, forward-facing, booster seat) depends on the child's age and height. Be sure to request the necessary child seat when booking. You can also bring your own, but it must meet Australian safety standards.
What is the basic insurance included in the rental?
The basic rental fee usually includes "Collision Damage Waiver (CDW)" or "Loss Damage Waiver (LDW)." These limit the amount you have to pay out-of-pocket in case of damage to the vehicle, but the excess (the maximum amount you must pay) is often very high (usually AUD $4,000–$8,000).
What is the "excess"?
The excess is the maximum amount the driver has to pay out-of-pocket in case of an accident or theft. For example, if the excess is $5,000 and repair costs are $7,000, you pay $5,000, and the insurance covers the remaining $2,000. If repair costs are $3,000, you pay the full $3,000.
Should I buy additional insurance to reduce or eliminate the excess?
Yes, it is highly recommended. Driving in a foreign country carries a higher risk of accidents due to unfamiliar roads and driving rules. To cover the high excess, consider purchasing additional insurance either at the rental car counter or through booking platforms like QEEQ.
Can I use the travel insurance included with my credit card?
You might be able to, but caution is advised. Many credit card travel insurance policies have limited coverage or specific conditions. It's essential to check with your credit card company beforehand to understand the coverage, excess, and claims process in detail.
Are damages to tires, windows, or the car's underside covered by insurance?
Basic insurance (CDW/LDW) usually does not cover damages to tires, windows, the roof, or the car's underside. If you want coverage for these damages, you need to purchase full coverage insurance or a specific additional package.
Is roadside assistance included?
Basic roadside assistance is often included, but its scope is limited. For example, incidents like running out of fuel or locking the keys inside the car, which are considered driver errors, may incur additional charges. Some companies offer premium roadside assistance for broader coverage as an optional extra.
Where is the best place to purchase additional insurance?
Generally, third-party insurance offered by booking platforms like QEEQ is more cost-effective than purchasing insurance directly at the rental car counter. However, be sure to compare coverage details and the claims process (e.g., whether you need to pay upfront and claim reimbursement later) to choose the best option for you.
What are the most important differences to keep in mind when driving in Australia compared to Japan?
The biggest point to note is left-hand traffic and right-hand drive, which is the same as Japan, making it relatively easy to adjust. However, extra caution is needed when making right turns at intersections to avoid accidentally entering the wrong lane. Always remember to "Keep Left."
I don't know how to navigate a roundabout.
In a roundabout, 1. Always give way to vehicles coming from your right. 2. Enter the intersection and proceed in a clockwise direction. 3. When exiting the intersection, use your left indicator as a courtesy.
What are the speed limits, and how strict is the enforcement?
Speed limits are indicated on signs. Generally, urban areas are 50km/h, rural roads are 80–100km/h, and highways/freeways are 100–110km/h. Speeding enforcement in Australia is very strict, with speed cameras everywhere. Even a small speed over the limit can result in fines, so always stick to the speed limit.
How do I pay for toll roads?
Australian toll roads do not have toll gates like Japan's ETC. Cameras automatically read license plates. Most rental cars are equipped with an "E-Tag" for automatic payment. Toll fees will be charged to your credit card later by the rental car company, often with an additional service fee.
What should I be careful about when parking?
Understanding parking signs is a bit complex. "2P" means you can park for up to 2 hours. If it says "Ticket" or "Meter," you need to purchase a ticket from a machine and place it on the dashboard. "No Stopping" means no stopping at all, while "No Parking" allows brief stops but no parking. Some signs have time or day-specific regulations, so check carefully.
Should I be concerned about wildlife jumping onto the road?
Yes, especially with kangaroos and wallabies. They are most active at dawn and dusk, so reduce speed and always watch the sides of the road when driving in rural areas. Collisions with animals can cause significant damage to vehicles.
What special precautions should I take when driving in the Outback (inland desert areas)?
Driving in the Outback is an adventure, but preparation is essential. Always keep your fuel tank full, carry extra drinking water for everyone, pack emergency food, secure a communication method (like a satellite phone), inform someone of your travel plan, and be cautious of road trains.
What is a "hook turn," a Melbourne specialty?
In Melbourne's Central Business District (CBD), some intersections with tram tracks require a special right-turn method. To make a right turn, you first stop at the "left edge" of the intersection, wait for the traffic light to turn red, and then turn right when the straight-ahead traffic gets a green light. This rule applies only at intersections with "Hook Turn" signs.
What are the rules regarding seat belts and mobile phone use?
Seat belts are mandatory in all seats, including the rear. Using a mobile phone while driving (holding it in your hand or on your lap) is strictly prohibited by law, even when stopped at a red light. Violations can result in hefty fines and demerit points.
Are there any important road signs I should remember?
Always obey "GIVE WAY" and "STOP" signs. Yellow signs with black animal images (e.g., kangaroos) indicate areas where those animals are frequently spotted.
What do I do at the rental car counter?
Present your booking confirmation and necessary documents (driver's license, IDP, passport, credit card). Sign the rental agreement, confirm any additional insurance or options, and provide a deposit (secured on your credit card). If you have any questions, make sure to ask them at this stage.
What should I check before receiving the car?
Before getting into the car, walk around and check for any existing scratches or dents. If you find any, report them to the staff and have them recorded on the vehicle condition report. Taking dated photos or videos of the car's condition with your smartphone can help avoid disputes when returning the car.
How do I refuel the car?
Gas stations in Australia are mostly self-service. Be sure to choose the correct fuel type (Unleaded 91/95/98, Diesel, etc.). After refueling, go to the cashier inside the station, tell them your pump number, and pay.
What happens if I forget to return the car with a full tank under the "Full to Full" policy?
The rental car company will refuel the car for you, but the cost per liter will be significantly higher than the market price, and you'll also be charged a refueling service fee. Make sure to refuel at a nearby gas station before returning the car.
What should I do if I'm late returning the car?
Call the rental office immediately. If you return the car late without notice, you may be charged a high late return fee (e.g., a full day's rental rate). If you notify them in advance, they might be able to accommodate you depending on the situation.
Will I get a refund if I return the car earlier than scheduled?
No, usually you won't receive a refund. Rental agreements are for a set period, and early returns are typically not prorated for a refund.
What is the procedure for returning the car?
Park the car at the designated return location, and bring the keys and contract to the counter. The staff will check the mileage, fuel level, and any new damages on the car. If everything is in order, the process is complete. If returning outside business hours, drop the keys in the designated key drop box.
What should I do if I have an accident?
Stay calm and ensure the safety of yourself and your passengers. Use hazard lights if needed. If there are injuries or significant damage, call the emergency number "000." Exchange information with any other parties involved and take photos of the accident scene and damages. Contact the rental car company for further instructions.
What should I do if the car breaks down while I'm driving?
Pull over to a safe location and call the roadside assistance number listed on your rental agreement or key tag. Provide your current location, the car's condition, and your contract details, and follow their instructions.
What happens if I receive a parking or speeding ticket?
The violation notice will be sent to the rental car company. They will either charge the fine to your credit card or forward the notice to your address in Japan. In either case, the rental car company will typically charge an additional "Admin Fee" for processing the violation.
What should I do if I lose the car key or lock it inside the car?
Contact the rental car office or roadside assistance immediately. Replacing the key or unlocking the car usually incurs high costs, which are often not covered by basic insurance.
What should I do if I'm billed for damage to the car after returning it, even though I don't recall causing it?
This is why it's crucial to take photos of the car during pick-up. If you receive a damage bill, present your photos or the vehicle condition report signed by the staff to prove that the damage existed before your rental. If you purchased insurance through a platform like QEEQ, contact their customer support for assistance.
