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Exploring Canada through road trips offers incredible vistas and varied experiences. However, as a Swiss traveler, you might be wondering:
  • Is my Swiss driving license valid in Canada?
  • What are the insurance options available?
  • What are the average rental costs?
  • Can I pick up a car in one city and drop it off in another?
  • Are there notable differences in traffic regulations between Switzerland and Canada?

This guide ensures you’ll have all the required information for a smooth road trip experience. Be prepared, stay informed, and focus on enjoying your Canadian adventure.

Can Chinese Citizens Drive in Canada?

Yes, Chinese travelers can legally drive in Canada with the proper documentation. Age restrictions and additional document requirements may vary by province and rental company.

  • Form of ID:

    A valid passport.

  • Driving licence:

    Accepted driving licence include:
    • Original driving licence + International Driving Permit (IDP).

  • Accepted cards:

    Physical credit cards in the full name of the main driver. Accepted credit cards include Visa, MasterCard, JCB, AMEX, and Discover.

  • Age requirements:

    Drivers must be between 21 and 99 years old. Young drivers aged 21-24 may incur an additional fee of US$ 10.80 - US$ 18.00 per day, depending on the rental company.

Ready to Rent?

Requirements may vary between rental companies. Always confirm details when booking.

Check Rates

Which Car Rental Companies Are Best?

Find the best car rental options upon arriving in Canada, ranging from major international providers to highly rated local brands.

Global Chain Companies

Local Brands

  • Avis

    global
    8.5

    Locations:

    425

    Prices:

    $$

    Key Advantages

    • Global presence with numerous locations
    • Loyalty program with discounts
    • 24/7 customer service
    • User-friendly online booking system

    Best for

    Business and leisure travelers seeking reliable service
  • Budget

    global
    8.5

    Locations:

    408

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Frequent traveler program
    • Online booking discounts
    • No hidden fees

    Best for

    Budget-conscious travelers and families
  • Thrifty

    global
    8.5

    Locations:

    259

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Convenient online booking
    • Variety of vehicles for all needs
    • Excellent customer service

    Best for

    Budget-conscious travelers and families
  • Hertz

    global
    8.5

    Locations:

    427

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Dollar

    global
    8.5

    Locations:

    178

    Prices:

    $-$$

    Key Advantages

    • Competitive pricing
    • Excellent customer service
    • Easy online booking
    • Flexible rental terms

    Best for

    Budget-conscious travelers and families
  • Hertz

    global
    8.5

    Locations:

    35

    Prices:

    $$$

    Key Advantages

    • Largest fleet in USA
    • Premium vehicle selection
    • Gold Plus Rewards loyalty program
    • Express rental counters

    Best for

    Business travelers and premium vehicle needs
  • Trust Auto Group

    local
    8.5

    Locations:

    4

    Prices:

    $$

    Key Advantages

    • Flexible rental terms
    • 24/7 roadside assistance
    • Easy online booking
    • Local knowledge and support

    Best for

    Budget-conscious travelers and families
  • City Car Truck

    local
    8.5

    Locations:

    2

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Personalized service
    • Wide range of vehicle types
    • Convenient local locations

    Best for

    Local residents and small businesses needing trucks
  • ACE Rent A Car

    local
    8.5

    Locations:

    13

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Flexible rental terms
    • Easy online booking
    • Friendly and knowledgeable staff

    Best for

    Budget-conscious travelers looking for reliable service
  • ZOOM

    local
    8.5

    Locations:

    22

    Prices:

    $$

    Key Advantages

    • Competitive pricing
    • Personalized customer service
    • Convenient location in 10024
    • No hidden fees

    Best for

    Budget-conscious travelers and locals
Recommendations for Swiss Travelers
Choose Global Chains If:
  • Reliable service across Canada
  • 24/7 customer support availability
  • Priority for business trips
  • Familiarity with well-known brands
Choose Local Brands If:
  • Looking for budget-friendly options
  • Staying within urban areas
  • Seeking unique or specialty vehicles
  • Comfortable using app-based services

How to Choose the Right Car?

Choosing the right rental car can enhance your travel experience by providing comfort, safety, and convenience. Consider your travel group, destinations, and driving preferences. With QEEQ, you can compare various car types and policies to find the one that suits your journey best.

  • Seating and Luggage

    Consider your travel group size and luggage needs

    • Economy cars (2-4 people, 1-2 suitcases)
      Perfect for city driving and short trips

    • Compact cars (4-5 people, 2-3 suitcases)
      Good balance of space and fuel efficiency

    • Mid-size cars (5 people, 3-4 suitcases)
      Comfortable for longer distances

    • Full-size/SUV (5-7 people, 4+ suitcases)
      Ideal for families and group travel

  • Transmission Type

    Choose between automatic and manual transmission

    • Automatic transmission
      Easier for city driving and traffic, more common in USA

    • Manual transmission
      Often cheaper, better fuel economy, more control

    • Most Polish drivers prefer automatic for USA road trips

    • Consider your comfort level with left-hand driving and automatic cars

  • Insurance Included

    Check what insurance coverage comes with your rental

    • Basic liability
      Covers damage to other vehicles and property, usually included

    • Collision Damage Waiver (CDW)
      Covers damage to your rental car, often optional

    • Theft protection
      Protects against car theft, may be included or additional

    • Personal insurance
      Check if your Polish insurance or travel insurance covers rentals

  • Cancellation Policy

    Understand booking flexibility and fees

    • Free cancellation
      Usually available up to 24-48 hours before pickup

    • Prepaid vs. Pay-at-counter
      Prepaid often cheaper but less flexible

    • Change fees
      Cost to modify dates, locations, or car type

    • Travel insurance
      Consider coverage for trip cancellations or delays

  • Mileage Policy

    Check distance restrictions and additional charges

    • Unlimited mileage
      Best for long road trips and cross-country travel

    • Limited mileage
      Cheaper daily rate but extra charges for excess miles

    • Consider your planned route distance and potential detours

    • Factor in mileage costs when comparing total rental prices

  • Fuel Policy

    Understand fuel requirements and costs

    • Full-to-Full
      Return with same fuel level, most economical option

    • Full-to-Empty
      Pay upfront for full tank, convenient but often more expensive

    • Same-to-Same
      Return with same level as pickup, fair pricing

    • Pre-purchase fuel options
      Compare costs with local gas station prices

Quick Decision Guide

  • City Travel

    Compact/Economy car with automatic transmission, full-to-full fuel policy

    New York City, Chicago, San Francisco
  • Road Trip

    Mid-size/Full-size car with unlimited mileage, flexible cancellation

    Cross-country routes, scenic highways
  • Vacation

    Convertible/SUV with comprehensive insurance, prepaid fuel option

    Miami, Las Vegas, Los Angeles

Compare with Confidence on QEEQ

Don't settle for the first option you find. QEEQ makes it easy to compare car types, policies, and total costs from multiple providers. See all fees upfront, read real customer reviews, and choose the perfect car for your adventure.
  • Compare all car rental deals
  • No hidden fees
  • Real customer reviews
Check Rates

What Insurance Do I Need?

You'll need at least basic insurance to legally drive in the USA, but for peace of mind on a long road trip, extra coverage is strongly recommended. Insurance rules vary by state, and what's included in your rental price may be minimal. Choosing the right protection can save you from high out-of-pocket costs in case of an accident or theft.

Types of Insurance Coverage
  • Collision Damage Waiver (CDW)

    Covers damage to the rental car from collision or theft.

    CHF 14-23/day
    Essential
  • Theft Waiver (TP)

    Protects against theft of the rental vehicle.

    CHF 5-7/day
    Essential
  • Liability Insurance

    Covers injury or damage to others and their property.

    Often included
    Included
  • Personal Accident Insurance (PAI)

    Covers medical expenses for you and your passengers.

    CHF 5-9/day
    Optional
QEEQ's Complete Protection Solutions

Perfect for travelers who want comprehensive protection without the complexity. One price covers everything, and AXA's trusted network ensures reliable claims processing throughout Canada. Get comprehensive coverage online for about 50% less than counter rates.

Coverage Feature
QEEQ Full Coverage
Basic Rental Company
Collision Damage Waiver

Fully Covered

US$0.00 - US$29,426.87
Theft Protection

Fully Covered

US$0.00 - US$29,426.87
Personal Accident Insurance

Fully Covered

Not Covered
Tire, Window, Mirror Damage

Fully Covered

Not Covered
Roadside Assistance

Fully Covered

Not Covered
Know more About QEEQ Full Coverage

How to Book a Rental Car and Save Money?

Smart planning can help travelers from Switzerland save significantly when renting cars in Canada. Proper timing, comparison, and choice of services are key to reducing costs effectively.

Booking Tips for lower Prices
  • Book Early
    Secure your rental car at least 4-8 weeks in advance to avoid last-minute price hikes and ensure availability, especially during peak travel seasons.
    Save up to 35%
  • Use Price Comparison Tools
    Leverage platforms like Rentalcars.com or QEEQ to compare multiple providers and find the best deal tailored to your needs.
    Save up to 20%
  • Consider Sharing
    If traveling with friends or family, sharing a larger vehicle can split costs and reduce individual expenses.
    Save CHF 50-100 per person
  • Choose Full-to-Full Fuel Policy
    Select a rental option that offers full-to-full fuel policies to avoid hidden refueling costs. Locate cheaper fuel stations for refilling before returning the car.
    Save CHF 20-40
QEEQ's Money-Saving Features
  • Diamond Membership
    Save up to 20% on every booking - free trial available below.
    View Details
  • Price Drop Protector
    If your booked car price drops, QEEQ automatically rebooks it at the lower rate and refunds the difference to you.
    View Details
  • One-Dollar Freeze
    Lock in today's price with just $1 upfront and pay the rest later.
    View Details
  • Flexible Payments
    Pay with credit/debit cards or even cryptocurrency via BitPay.
    View Details

What Should You Pay Attention To?

Important considerations and potential issues to watch for when renting a car in the USA.

  • Hidden Fees
    Watch out for extra charges that aren't included in the base price.
    • Airport surcharges ($5-15/day)
    • Young driver fees (under 25)
    • Additional driver fees
    • Equipment rentals (GPS, child seats)
    • Toll road transponders
  • Insurance Pressure
    Rental agents often push expensive insurance at pickup.
    • Check your existing coverage first
    • Credit card benefits may cover you
    • Don't feel pressured to buy on the spot
    • Understand what's actually needed
    • Third-party insurance can be cheaper
  • Fuel Policies
    Different fuel return policies can significantly impact costs.
    • Full-to-full is usually cheapest
    • Prepaid fuel is often overpriced
    • Find gas stations near return location
    • Keep fuel receipts as proof
    • Return with same fuel level
  • Vehicle Inspection
    Thorough inspection prevents disputes later.
    • Take photos/videos of all damage
    • Check tires, lights, and mirrors
    • Test all electronics and A/C
    • Document interior condition
    • Note fuel level and mileage
  • Contract Terms
    Read the fine print to avoid surprises.
    • Mileage restrictions and fees
    • Geographic driving limitations
    • Return time policies (grace periods)
    • Modification and cancellation terms
    • Damage assessment procedures
  • Pickup & Return Times
    Timing can affect your rental costs and experience.
    • Plan arrival during business hours
    • Allow extra time for airport locations
    • Late returns may incur full-day charges
    • Early returns rarely get refunds
    • Rush hour affects travel to/from locations
Remember

Being prepared and knowing what to expect can save you hundreds of dollars and prevent stressful situations. Take time to understand all terms and inspect your rental thoroughly.

Differences and Similarities in Traffic Rules Between Switzerland and Canada

Key differences include road sign styles, speed limits, and right-of-way rules, while similarities are seen in seatbelt laws and mobile phone restrictions.

  • Right-of-Way at Intersections

    CA

    Yield to the right unless otherwise marked

    CH

    Priority to the right in unmarked intersections

  • Winter Tire Regulations

    CA

    Mandatory in certain provinces during winter

    CH

    Recommended but not mandatory

  • Expressway Speed Limits

    CA

    100-120 km/h

    CH

    120 km/h standard

  • Blood Alcohol Limits

    CA

    0.08% BAC (varies by province)

    CH

    0.05% BAC (stricter)

  • Mobile Phone Use

    CA

    Hands-free devices only

    CH

    Hands-free devices only

  • Seatbelt Laws

    CA

    Mandatory for all occupants

    CH

    Mandatory for all occupants

  • Parking Regulations

    CA

    Pay attention to parking signs and meters

    CH

    Similar rules with marked zones

  • Remember
    • • Check for provincial-specific traffic regulations.
    • • Ensure your vehicle is equipped for winter conditions in applicable areas.
    • • Be aware of local signage and adjust driving accordingly.
    • • Always carry your driving license and rental documents.
Voices of our customers

Frequently Asked Questions

Common questions for travelers from Switzerland renting a car in Canada

Why do you recommend using a platform like QEEQ instead of booking directly with a rental company?

Using a comprehensive booking platform such as QEEQ offers several core advantages: price comparison across multiple suppliers, exclusive discounts and bundled products, clearer transparency in fees (including taxes and estimated extras), and added-value features like 'Price Drop Protector' that automatically secures a lower price if rates drop after booking.

What is the step-by-step process for booking a car on the QEEQ platform?

The process is straightforward: 1) Visit the QEEQ website or app. 2) Enter your pick-up and drop-off locations, dates, and times. 3) Filter for vehicle type or preferred suppliers. 4) Compare results and select your desired option. 5) Enter driver information. 6) Choose any additional insurance packages if needed. 7) Pay with a credit card. You’ll receive instant email confirmation.

Is the price shown on QEEQ the total amount I will pay?

The price shown on QEEQ is typically the 'total pre-payment,' which includes the rental fee, mandatory taxes, airport surcharges, and any insurance or services you select during booking. At the counter, you may pay extra for things like underage driver fees, additional drivers, GPS, child seats, or insurance upgrades chosen on site.

What is QEEQ’s 'Price Drop Protector' and should I use it?

The 'Price Drop Protector' is a free feature that tracks the rate for your booked car model. If the price drops later, QEEQ will automatically rebook at the new lower rate and refund you the difference. Considering frequent price fluctuations, it’s strongly recommended to activate this feature after booking.

Can I cancel my QEEQ booking for free if my plans change?

Many bookings on QEEQ offer free cancellation. Typically, if you cancel more than 24 or 48 hours before pick-up, you’ll get a full refund. Policies vary by supplier and package, so always check the cancellation terms before booking.

What’s the difference between 'pay at counter' and 'pay online' options on QEEQ?

'Pay online' means you pay most or all of the rental fee up front on QEEQ, usually securing a better rate. 'Pay at counter' means you pay a small deposit or nothing online, and pay the main amount at pickup. Paying online is more cost-effective; pay at counter gives more flexibility.

How do I use a promo code on QEEQ?

During the payment stage on QEEQ, there’s a clearly marked field for 'Promo Code.' Paste your code there and click apply—the discount will be reflected in your final price.

Canadian rental insurance is confusing—what are CDW and LDW, and do I need them?

CDW (Collision Damage Waiver) and LDW (Loss Damage Waiver) are not insurance but waivers that limit your financial liability if the rental car is damaged or stolen, usually reducing your out-of-pocket expense (deductible) or even eliminating it. They do not cover liability to others. While not legally mandatory in Canada, you are strongly advised to have this coverage, either via the rental company or a credit card.

What is TPL/SLI in Canadian rental insurance?

TPL (Third Party Liability) and SLI (Supplemental Liability Insurance) cover damages or injuries you cause to others. In Canada, every vehicle must have minimum third-party liability insurance (amount varies by province, sometimes as low as CAD 200,000). This is often insufficient, so it’s highly recommended to buy supplemental liability to raise coverage to CAD 1 million or more.

Does my Swiss car insurance or credit card cover rentals in Canada?

Swiss car insurance almost never covers rentals in North America. Some premium Swiss credit cards may provide CDW/LDW, but you must confirm with your issuer before departure, get written proof, and check for exclusions (SUVs, luxury cars, trucks may not be covered). Most credit card policies do NOT include liability coverage (TPL/SLI).

What’s the difference between QEEQ’s Full Refund Guarantee and the full insurance offered at the rental counter?

QEEQ’s Full Refund Guarantee is a reimbursement policy: if the car is damaged, you pay the deductible to the rental company and then claim a refund from QEEQ’s insurance partner. This is usually cheaper. The rental counter’s full insurance (Zero Deductible/Super CDW) removes your deductible immediately and requires no upfront payout, but it’s much more expensive.

What is a security deposit and how much is it?

The deposit is an amount frozen on your credit card at pick-up as a guarantee. It typically covers 'estimated rental cost + one tank of fuel + deductible,' usually between CAD 500 and CAD 1,500. It’s not an actual charge; it’s released after the car is returned with no extra charges.

How are taxes (GST/HST/PST) calculated on Canadian rentals?

Canada has a mix of federal (GST) and provincial (PST) taxes, or a combined HST in some provinces. Rates range from 5% (Alberta) to 15% (Atlantic provinces). QEEQ’s quoted prices usually include all mandatory taxes.

What are common hidden fees in Canadian car rental?

Common extras include: airport surcharges (10–15%), tire and A/C tax, energy surcharge, vehicle license fee, and additional driver fees (about CAD 10–15 per day, sometimes waived for spouses).

Is 'unlimited mileage' really unlimited?

Most rentals offer unlimited mileage, but sometimes there are geographic restrictions (e.g., 'unlimited within the province and neighboring provinces'). If you plan a long cross-province trip, always confirm mileage terms.

Upon arrival at Toronto Pearson Airport (YYZ), how do I find the rental car counter?

At major airports like YYZ, YVR, or YYC, car rental counters are usually located in designated areas within the terminal, or accessible via free shuttle buses to off-site centers. Follow airport 'Rental Cars' signage. Your QEEQ confirmation will also provide directions.

What documents do I need to present at the rental counter?

Prepare these four essentials: 1) Main driver’s international credit card (with sufficient limit), 2) Valid passports for main and additional drivers, 3) Valid Swiss driving license originals for all drivers, 4) Strongly recommended: International Driving Permit (IDP), 5) Printed QEEQ booking confirmation.

If the counter staff pressures me to buy expensive insurance but I already bought QEEQ’s Full Refund Guarantee, what should I do?

Politely but firmly decline, stating: 'Thank you, but I am already fully covered by my booking agent’s policy. I will take the basic mandatory insurance and am prepared for the standard deposit.' They may ask you to sign a waiver—this is routine.

What should I check on the car before driving away?

Use your phone to video and photograph: 1) Exterior (scratches, dents, paint chips), 2) Windshield (cracks, chips), 3) Tires (pressure and wear), 4) Interior (seats, equipment function), 5) Odometer and fuel level (confirm with contract, usually full tank).

What are the key things to check on the rental agreement before signing?

Verify: 1) Your personal info is correct, 2) Vehicle info matches the car you get, 3) Final price closely matches QEEQ booking (unless you added extras), 4) Insurance coverage and deductible, 5) Fuel policy (should be 'full to full'), 6) Mileage terms (should be 'unlimited').

Should I bring my own child seat or rent one?

Bringing one from Switzerland is impractical. You can pre-book or rent a child seat via QEEQ or at the counter (CAD 10–15 per day). By Canadian law, you must install it yourself; staff will not install it for you.

Why was my credit card charged at pick-up—is this the deposit?

Yes, this is a 'pre-authorization'—the security deposit. It appears as a pending transaction, freezing part of your credit limit. It’s not an actual debit.

What are the main driving differences between Canada and Switzerland?

Key differences: 1) Right turn on red is generally allowed in Canada (except Montreal Island), 2) 4-way stops: first to arrive goes first; if tied, the car on the right goes first, 3) School buses: when red lights flash and the 'STOP' sign is extended, all traffic in both directions must stop at least 20 meters away, 4) Units: speed in km/h, distances in km, fuel in litres—same as Switzerland.

Are Canadian highways free or tolled?

Most Canadian highways (Trans-Canada Highway 1, etc.) are free. A notable exception is Ontario’s Highway 407 ETR near Toronto, which is fully electronic. Rental cars are billed via license plate and the company will add a handling fee. Avoid unless time is critical.

What should I know about wildlife when driving in national parks?

In places like Banff and Jasper, deer, elk, bighorn sheep, and even bears are common. Be vigilant, especially at dawn and dusk. Slow down if you see animals, don’t honk, never approach or feed them (it’s illegal and dangerous).

How do gas stations in Canada differ from Switzerland, and how do I refuel?

Canadian stations are mostly self-serve. 1) Park by a pump and note the pump number, 2) Pay inside or insert your credit card (some pumps ask for a postal code—try '00000' or pay inside), 3) Select fuel grade (usually 87, 89, 91), 4) Fuel up, return nozzle, and collect receipt.

Are city parking rules complicated? How do I pay for parking?

Read all street signs carefully. Pay methods include: parking meters (coins or card), pay stations (get a ticket and display on dashboard), or city parking apps (like PayByPhone in Vancouver).

What special preparations are needed for winter driving in places like Banff?

In winter, use snow tires (mandatory in BC and Quebec at certain times/roads, strongly recommended elsewhere). Drive slower, keep bigger following distances, check road conditions on each province’s 511 website before travel, and carry emergency supplies (ice scraper, snow brush, food, water).

What should I do if the car breaks down or I have an accident?

1) Ensure safety—hazard lights, move to shoulder, set up warning triangles, 2) Call the 24h roadside assistance number (on your rental agreement or keys), 3) For injuries or serious damage, call 911, 4) Exchange info with other parties if applicable, 5) Notify the rental company as soon as possible.

What happens if I am stopped by Canadian police?

Pull over safely, roll down your window, keep your hands on the steering wheel, and wait for the officer. Provide your license, rental agreement, and passport as requested. Remain calm and polite.

What is the process for returning a rental car at the airport?

1) Follow 'Rental Car Return' signs to the designated area, 2) Park in your company’s lane, 3) Staff will check fuel, mileage, and for damage, 4) Hand over the keys and get a preliminary receipt, 5) Allow 30–45 minutes extra when returning at the airport before your flight.

Do I need to refuel before returning the car, and where is best?

If your policy is 'full to full,' you must return the car with a full tank or face high refueling and service fees. Fill up at a station 5–10 km from the return point—avoid on-airport stations as they are usually the most expensive.

Should I photograph the car when returning it?

Yes! Take another set of photos or a video, including the exterior, interior, and dashboard (fuel and mileage). This protects you in case of later damage disputes.

What if I return the car late?

There’s usually a 30–59 minute grace period. Beyond that, you may be charged an hourly fee or even an extra day if several hours late. If running late, call the rental office to inform them.

What should I do if I find unexplained charges on my final bill?

Review the bill carefully. For any unexplained fees (unauthorized insurance, false damage claims), contact the rental company’s customer service immediately. If unresolved, QEEQ’s support team can help mediate and assist with claims.

What happens if I receive a traffic ticket or toll bill after returning home to Switzerland?

Fines or toll bills will be sent to the rental company, who will charge your credit card for the fine/toll plus an administrative fee (CAD 25–50).

If I forget personal items in the rental car, can I recover them?

Contact the return location immediately. If found, they’ll usually hold items for a period. Rental companies aren’t responsible for lost items, so check thoroughly before returning the car.

What if the staff claims new minor damage at return but I didn’t notice it at pick-up?

This highlights the importance of initial photos. Show your pick-up images as evidence. If you lack proof and the damage is minor, try to negotiate. If you have full coverage, pay as required and file a claim for reimbursement.

Do I need to clean the car before returning it?

Normal road dust is fine. Excessive dirt, sand, pet hair, or smoke may incur a cleaning fee. Avoid leaving the car in an especially dirty condition.

When will I receive the final invoice for my rental?

The receipt given at return is preliminary. The final, detailed invoice is emailed to you after all transactions (tolls, fines, etc.) are processed, which can take a few days to several weeks.

Can I authorize a companion as an additional driver and what are the requirements?

Yes, and it’s recommended for long drives. The additional driver must be present at pick-up with the same documents as the main driver (passport, Swiss license, ideally IDP), and meet the minimum age requirement. There’s usually an extra fee, but some companies waive this for spouses.

What is your single most important tip for renting a car in Canada as a Swiss traveler?

Be thoroughly prepared and attentive to detail—from careful planning and booking via QEEQ, to understanding your insurance, to meticulous pick-up and return checks. With good preparation, you can fully enjoy Canada’s spectacular scenery and worry-free driving.

Still have questions?

Contact QEEQ via online chat or hotline for specific advice. Contact Support