At the Europcar reception desk, they refuse to give the prepaid car, because it was made from another office. I have to wait more than one hour without answer what happened. It was too inconvenient for me.
About QEEQ:10.0/10
After an hour waiting, I decided to cancel my reservation. I made new qeeq reservation from sixt company.
Хороший сервис. Резервировал машину с ручной коробкой, дали автомат, и навигатор был, машина почти новая. Предлагали дополнительную страховку, потому что по брони был базовый комплект ( в случае чего - спишут 1000евро). Но на этот случай я понял была дополнительная страховка EasyRentCars .
No tuvimos el coche solicitado, en lugar del Fiat o vehículo similar en tamaño nos encontramos con una Citroen Berlingo de 6 plazas familiar. Cuando acudimos al mostrador para informarles de que no encontrábamos nuestro coche, nos dijo, de muy mala y escueta manera que era ese el único coche disponible.
“I booked Mercedes A-class and I receive Volvo V with a lot of scratchers.”
About Europcar:5.7/10
The Europcar employee was rude and unhelpful, I paid extra insurance at Europecar office and process it was around 50 min. She booked two warranty for car .I return the car and money still blocked.
Bad experience.
La recogida fue muy bien, pero la entrega no pudo ser peor, en todos los sentidos, hasta el punto de tener la necesidad de poner una reclamación ya que el servicio de recogida no se adapta al contrato realizado.
Necesitaria de vuestra colaboración para poder realizar dicha reclamación. Gracias
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