PRAGUE AIRPORT CAR RENTAL REVIEWS

the drop off location is hard to be found especially now when road work is in process exactly on the right lane. Also the drop off sign is obstructed by other signs. is impossible to be seen from 200-300m. I was forced to pay a parking ticket of 3£ just because I got lost in parking area. Also I need to double check if the car has any marks... I don't think that a customer can be a damage insurance agent or whatever. Apart of that everything was good and stuff was really helpful.

easy process and navigation. definitely I will use it in future.

Had to return the car early due to a family matter, but the additional rental fee, cross-border service fee, and insurance were not refunded at all.

Smooth and fast. The condition of car is good. The altitude of customer service is terrible.

Originally booked with a local car rental company, but they refused to provide service at pickup. Thanks to QEEQ's coordination, we switched to AVIS on the spot. Everything was professional, and the experience was good.

All the car rental companies are in one building next to the airport. You handle the paperwork on the first floor and then go to the second floor for the cars. The whole process was quite fast, and the staff were very professional. But! I booked a Mercedes! A Mercedes! And they gave me a Citroen!! Besides going to Prague, I was going to Germany! I specifically booked a German car! And you give me a French car!! Also, the entire parking lot is 80% full of German cars, mainly Mercedes! But they gave me a Citroen! Unhappy, I went back to the counter to negotiate again, but the staff said that the cars had been pre-arranged and couldn't be changed now! This isn't the first time this has happened! Last October, I went to Morocco and booked a Jeep Wrangler, but they gave me an Audi sedan!!! I wanted an off-road vehicle for the desert! And you give me a sedan! What does that mean? I specifically chose an off-road vehicle! Specifically chose the Jeep Wrangler! You didn't give me a Jeep Wrangler! Didn't even give me an off-road vehicle! Do you think car renters are people with no requirements, and any car will do? A car is a very important part of the journey! Can you not be so arbitrary? Yes, you'll say the terms state that they may substitute a similar-class car, I understand! That's why I didn't complain last year. But now it's the same situation again! I feel like choosing a car model while booking is meaningless! Because you never know what they'll give you when you get there!!! And at that moment, you just have to take what you can get!

2 weeks after my trip, some "admin fees" have been charged on my credit card. However all the fees were supposed to be included when I dropp off the car (tank was full, no dammage etc...)

Great car, very nice counter service guy, just don't get why they never replied to my emails to add additional drivers...

Return location was poor and staff unhelpful when we found ourselves in the wrong place

Thank you for a wonderful car

The counter person was very helpful and let us know we could drop off in the city which was really helpful

Easyrent cars is super easy to use. We changed our plans slightly so the free cancellation and rebook was super easy and free

For best performance, the GPS needs a google map to assist. Rent Plus asked for deposit which needs to be paid by credit card and refunded by the card company. This will create the exchange differences from the credit card company.

good

For best performance, the GPS needs a google map to assist. Rent Plus asked for deposit which needs to be paid by credit card and refunded by the card company. This will create the exchange differences from the credit card company.

good

When the car rental company asks if you're going to other countries, make sure not to tell them you are. I knew about this but forgot and ended up paying nearly 300 RMB in highway tolls.

Staff behind the collection desk spoke perfect English, understood my requirements and did not try to pressurise me into buying any 'add ons' I did not need. There was a short delay on pick up as they where busy and we had to wait for the car to be washed. One thing to note was that the service warning came on half way through our hire.

Best rental car company with good services, easy process, quality. Best price. Secure, trust , new cars,

Best application for rental car

The counter staff at the budget was not pleasant not smiling , it seemed like we were bothering him! very unpleasant!

Right Cars where great. Great car, great staff, great experience.

Great service

Pick up went great. The car was great. The whole process was smooth. Then, we returned the car, and the nightmare began. I am rating everything so low because of the way this website is set up to give great ratings for a bad experience. We had very carefully gone over the car at pickup, looking for scratches, dents, and damage. We found a few, and they were documented. When we returned the car, the staff member again searched for any damage. He began pointing out every large and tiny scratch, and told us we would have to pay for the damage. Apparently, he didn't realize we had kept a copy of the original damage assessment which documented those scratches already existing. There was one small scratch on the wheel that he insisted was not there before. So, he refused to contact the shuttle to allow us to get to the airport until I agreed to pay 50 Euros for the scratch. I had no choice but to pay. I wonder how many others will pay for that existing wheel scratch. Had we not had documentation, we would have had to pay for the scratches that were clearly marked when we picked up the car. This place is a rip off. I will never rent from Global Rent A Car in Prague again. They should be investigated.

Very helpful staff when drop off,nice and kind

Payment discrepancy due to company computer system