SAN JOSE AIRPORT CAR RENTAL REVIEWS

Like: I like how quick and easy was to make reservations and the verall customer service experience!
Dislike: N/A

The counter staff was very slow on pick up. Really frustrating when we wanted to get on the road. It took about an hour.

I gave them 40 USD for gas, yet they still charged 76 USD to my credit card. This is fraud and cheating the customer! I strongly advise against renting from GREEN MOTION due to their undisclosed fees and lack of transparency. The staff is dishonest; we paid cash for gas but were charged again on our credit card, which is fraudulent.

the broken car was replaced by a bigger and better one. loss of time is recovered.

good car at a good price.

Waited over an hour to collect the car, so they need more staff to deal with this. The drop off was very efficient though and staff member very efficient. We got a better car than booked, so that was nice.

Booking was easy and efficient. I used the Price Drop Protector but it didn’t deliver a saving from when I booked. Would recommend to others.

When picking up the car, I wanted to clarify every charge to avoid unknown and unnecessary fees, and I asked the male customer service representative at the counter to speak slower as my English isn't very good. However, this arrogant gentleman clearly lacked the patience to do his job well or was experiencing a bad day, clearly showing impatience and even shouting that he had explained everything multiple times, which was very embarrassing. When we inspected the car's condition and pointed out minor scratches, he showed impatience again. As someone who's rented cars before, I understood that he could have just told me these minor issues didn't matter. Overall, this gentleman left a bad impression of the car rental company and the start of our trip, making us feel even discriminated against. This must be pointed out and deserves a poor rating.

Agent a Thrifty nous a obligé à prendre une assurance locale alors que nous avions déjà pris la meilleure assurance sur le site. Nous avons discuté avec lui presque 2 heures, il ne nous a pas laissé le choix et nous avons dû payer 265$ sup pr l assurance! Moteur de voiture très poussif, manque de nervosité et de dynamisme. Pas de climatisation à l arrière pour les enfants. A l arrière 2 ceintures de sécurité seulement, donc 2 enfants partageaient la même ceinture!!

The staff was very friendly and professional.

I thought Lenny was incredibly helpful and he made the whole process extremely easy. Thank you!!

The price for our car and the ease in which I was able to reserve it and pick it up and drop it off were all fantastic. Kudos to Easyrentcars.