COSTA RICA CAR RENTAL REVIEWS

Easy to find, fast pickup and return process

Quite satisfied

Staff pushing hard on full insurance... Fortunately I speak Spanish and did my research on what I needed... Many tourists in neighboring counters took full insurance at $40USD a day. Good location though and shuttle was easy to find.

El auto está en condiciones demasiado malas, no debería alquilarse, asientos manchados, innumerables rayones, golpes, paneles plásticos dañados, además lo entregaron tan sucio que tuvimos nosotros que limpiarlo, aspirarlo y desinfectarlo

Très bonne voiture, 17000 km au compteur.

Had to get extra insurance when we got there even if I paid for full cover on the website already , not happy about that

Had to get extra insurance when we got there even if I paid for full cover on the website already , not happy about that

Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance.

First of all, the counter clerk insisted I pay $3000US deposit on the vehicle because I declined the "zero liability" insurance option even after I confirmed the fact my Visa includes this as a card courtesy. This could potentially ruin someone's trip if they didn't have that kind of money to leave as a deposit. Then, without my knowledge or say so, the vehicle booked was substituted for an inferior vehicle which lead to me blowing a tire while traveling to my rental property and then having to waste a day of my vacation (4+hour round trip) to return the vehicle and exchange it. Not to mention that the jack included in the vehicle was damaged and missing pieces making the tire change much more difficult than it should have been. Overall, NOT a good experience with Budget!

Booking was good; the price dropper was not effectuated for me.

Should have booked directly

Cars could be a bit more updated with features.

Nothing -ve to say.

So easy to deal with. Great communication via WhatsApp. Customer service rep was great, spoke good English

Second time using this website and always has the best deals.

It was a brand new vehicle, but a lot to desire when you demand power from the engine , this specific model lacks power.

All was great

All was great

La atención en la oficina de recogida fue desastrosa, incluyendo costos que ya habiamos pagado previamente en la reserva.

El reembolso de la reserva fue correcto, pero no deberian incluir costos adicionales que posteriormente te cobran in situ en la compañia de alquiler

Great experience

The car had 60000 km on the clock but the front tyres were very worn and badly under inflated on pick up. Too tired to make a fuss re tyre condition after 11 hour flight but asked staff to top up the air. I had to top up with air on both front tyres twice during the 2 week trip. The rep insisted that I typed in my personal information on my phone which was laborious after a long flight and it would have been much quicker if they did it on their website. On car return the rep pointed out a large dent in the driver's door. I had not seen the condition report at pick up as it was not referred to by the staff and attached to the back of the contract. I did take pictures before leaving so was able to prove that the dent was pre existing.

Would be good if local knowledge of airport was better as the vehicle I selected was pick up in terminal but that is not an option at Liberia.

Great service. The only thing I will mention, they gave us a 7 seater car with a small engine! Being inn Costa Rica where you are surrounded by mountains, going up hills was an effort. They tried to upsell another car to us.

Why are we always forced to buy additional insurance even when bringing and providing paperwork from Visa Avion, proving insurance coverage ? This is ALWAYS a problem in Costa Rica ….why ?? Please sort this out once and for all !!

Wendy who was the staff member was excellent. She took me through the whole process of picking up the car and was very clear, her English was superb! She was kind enough to help me with directions through the Waze satnav app, which she set and explained. The experience on our return was just as good and prompt. I can thoroughly recommend Jumbo hire.

Very good communication and the app allowed us to reduce the cost by rebooking at a cheap price.

Car was in good condition. Pick up and drop off very smooth.