Avis did not accept third party insurance in Costa Rica. The cost of their required insurance was not advertised anywhere, and doubled the cost of the rental car. Other agencies cost far less for their required insurance.
The pickup service was clearly poor. First, I explicitly stated that I was only going to La Fortuna, yet they tried to upsell me to switch to an SUV. In the end, I didn't agree to it, and the roads throughout the trip were perfectly fine for a regular sedan. A standard sedan had no issues at all.
Second, I booked a Toyota Corolla but was given a Toyota Yaris (sedan). These are not vehicles of the same class; it was a downgrade. The rental company neither informed me nor did I recognize the Yaris at the time. This is fraudulent behavior, especially since they charged Corolla prices. Fortunately, QEEQ later refunded me the price difference. Kudos to them for resolving the issue.
Great service. The only thing I will mention, they gave us a 7 seater car with a small engine! Being inn Costa Rica where you are surrounded by mountains, going up hills was an effort. They tried to upsell another car to us.
Wendy who was the staff member was excellent. She took me through the whole process of picking up the car and was very clear, her English was superb! She was kind enough to help me with directions through the Waze satnav app, which she set and explained.
The experience on our return was just as good and prompt. I can thoroughly recommend Jumbo hire.
About QEEQ:10.0/10
Very good communication and the app allowed us to reduce the cost by rebooking at a cheap price.
El vehículo fue excelente. Como consejo tienen que mejorar el lugar de la lanzadera (el pickup del bus que lleva a la rentadora). Todo lo demás fue con una buena atención por parte de todo el personal
About QEEQ:10.0/10
Fue bastante fácil, recomiendo como placas con resúmenes de los seguros que se incluyen y los servicios no incluidos, porque el tema de los seguros es bastante complejo de entender en un país distinto al de uno
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