“Because of Budget staff very bad hope never again”
About Budget:6.3/10
No because was guaranteed Ford Focus and we got Kia Rio which is not same car level.
Budget staff on check in was extremely rude and impolite. I mean staff who gave us key for car. In all my more then 20 years experiences have not so bad experience. On returning was completely opposite guy was very kind , professional, polite.
I was hoping to have a Honda Civic, but car was Suzuki Baleno. Of course it was said that it can be similar, but when you are expecting to have different looking car you might be a little disappointed. But we were happy at the end of our vacation. Car worked well and also AC worked well even it was very hot outside.
1. Waiting for 45 minutes at the counter
2. Several warning lights were on (ABS, temperature, etc.). I was told that this is normal.
3. Fuel fraud. Paid for full tank and was told to get refund when returning the car. I then learned, only refund is provided if returned full. No partial refund, which was not explained to me.
Alex was extremely thorough in explaining the rental details and insurance limitations relating to crossing into the occupied zone of Cyprus.
At the time of vehicle handover Alex was again thorough in going over the vehicle identifying existing mark's and issues.
The little Spark performed well on the roads around Cyprus and ended up being the most appropriate vehicle for my travels.
I am more than happy with my dealings with Alex and Autounion and would be happy to recommend them as well as using their services on my next visit to Cyprus.
Very typical with the processes (the person that did the booking is also the main driver, the credit card needs to be @ the name of the driver). Also very careful with the instructions about Coronavirus. The car was in great condition and clean. Happily surprised with the company. We would definitely choose it again.
About QEEQ:10.0/10
I always trust easyrentcars....! User friendly and value for money.
Counter is directly in the terminal and car is in the parking lot in the departure level, very easy, fast, and close by. The car had many scratches though, but wasn't a problem.
Great experience from start to finish.
Friendly staff all over. It was very easy to extend the booking, over the phone.
I highly recommend them.
Also having a model guaranteed option is great since you avoid the “or similar” trap where you always get an inferior car than expected.
Only slight issue was the wait at pick up because there was only one person at the counter and customer before us was taking his time as if he was all alone. Not europcar’s fault
About QEEQ:10.0/10
Great booking platform so much better than the rest ( wisecars for example is a nightmare ) and very competitive prices and easy to use. Love the fact that you earn points too.
Overall service is OK but the car....
The worst car ever!!! Many scratches, lack of one turning light, weared interior, smell of cigaretes, noises from air-con, vibration on steering wheel above 100 kmph, remote pilot not working, lack of rear deck/dash
The budget counter is directly infront of the exit from the arrivals, it was empty and paper work took about 5 mins. The pick up was in the parking infront of departures floor and was very smooth and efficient. I got an upgrade eo a slightly bigger car even though i didn't need it for fuel efficiency sake.
About QEEQ:10.0/10
The app is great and the rewards instill a sense of loyalty
The service staff was very friendly and helpful. However the car was in a terrible condition. More than 150.000 km, old and we also had to inflate the tires before returning.
About QEEQ:10.0/10
I always trust easyrentcars for renting a car anywhere in the world...!
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