Advice on pick up was in correct. App and comms said to meet in the car park. The service provider was a different company name (Scandia rent) vs the one listed on the booking. So it took a number of phone calls and going to the information point at the airport to collect the car.
On the return journey we paid 175 euro to have an alternate drop off location to the pick up, but again multiple phone calls were required to coordinate.
The pickup address and all the phone numbers provided by the platform were incorrect. How can customers pick up their cars this way? Zuzuche lacks valid information about the car rental company and cannot provide service for changing cars with other car rental companies in case of emergencies. They just said they sent an email and we have to wait for a reply. As a result, it delayed our schedule by a day.
“Good customer service but smaller than requested car”
About Alamo:9.0/10
I specifically ordered a Skoda estate but ended up with a suv with a smaller trunk space. Not sure if this is an Alamo issue or easyrentcars but car luggage space was smaller than it should have been.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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Chris
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