BERLIN TEGEL AIRPORT CAR RENTAL REVIEWS

Both the rental and return procedures need to be handled at the MC PARKING lot outside the airport. After my flight landed, I followed the rental car signs for quite a distance before asking other rental companies at their counters and finally learning that I needed to take a shuttle bus. Fortunately, the pick-up location is not far from the airport, and there is a free shuttle. CARO's service, car condition, and prices are all good, the rental and return procedures are quite straightforward, and the staff do not push extra insurance unnecessarily.

Very good

The service was excellent. We arrived late, and even though it was after their closing time, they waited for us. We had to switch vehicles because we didn't have two credit cards, but we were still very satisfied. Highly recommend!

Staff attitude was decent, but they were inflexible. Well, it is Germany after all...

They forced us to buy snow tires, which wasn't a good experience, but the rental company was great and helped us communicate and protect our interests!

Poor service

Booked a Land Rover but got a Tiguan, consumes too much fuel!

The domestic service was very attentive. In Germany, the procedures were different due to local customs. When picking up the car, we filled out forms, registered information, and paid with a credit card. Then the staff handed us the car key and related documents, along with a small piece of paper in German indicating the parking location. We had to find the car ourselves without any inspection procedures. When returning the car, the AVIS staff asked us to wait. After about 15 minutes, they asked if we were returning the car, and told us to go to the parking garage to hand over the keys. After searching around, we finally found someone to inspect the car. The inspection was thorough; they looked around the car and used instruments to test it. After confirming there were no issues, they took the keys, and we went back to the counter for the final settlement. Fortunately, we had allowed enough time, so our schedule was not delayed. The car was new and in excellent condition, fully equipped with all the features of the top model available domestically, making the driving experience very enjoyable.

Excellent service. Although there was an accident and we didn't report it immediately, the company didn't charge us for damages. The pickup and return processes were smooth, and we received a free upgrade.

I rented a car in Berlin, Germany from October 10th to December 7th and changed the car once during the period. During my interactions with QEEQ, I felt that QEEQ is indeed a responsible and trustworthy company.

The service is quite good.

The service attitude was very good and the efficiency was high.

Everything was perfect! Just had a minor scratch that cost over 5k to repair! ?

Informed that the rented model couldn’t be returned in Italy, had to change the car last minute