1. Charged an extra 50 euros for overtime due to flight delay, which is very excessive. It was about 1 hour.
2. Overcharged.
3. Deliberately did not provide the reserved model, claiming the order was too cheap.
“Berlin - Prague - Český Krumlov - Königssee - Munich”
About Buchbinder:10.0/10
The process was fast, but the car was very different from what I booked. I reserved a BMW X5 but got a Ford Explorer. I’m not sure if these are considered the same class, but the price difference is substantial, which seems off.
The reserved model was completely unavailable. Two E-Class Mercedes Benzes were booked, but upon arrival and discussion with the staff, it was revealed that they did not have these models. When asked why they were still available for reservation online, they said they didn't know.
The same poor service from Zuzuche (QEEQ). Problem resolution is slow and even the deposit takes a day to process. The actual car was a Skoda, not a Mercedes, despite their claims. AVIS pushes unnecessary insurance, leading me to buy two zero-deductible policies. Extra charges are more than half of what other companies charge and they do not provide a way to pay foreign traffic fines. Pathetic.
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