BALI AIRPORT CAR RENTAL REVIEWS

During my time using the car in Bali, it broke down and wouldn't start. After calling the car rental company, they said the location was too far, and I had to fix it myself. After finding a repair shop and fixing it, the company wouldn't reimburse the repair costs. Their service concept is simply absurd. During pickup, it was agreed that the car would be returned at the Hilton Hotel near the airport. When the appointed time came, they didn't come to pick up the car, and the next day they claimed they never agreed to the pickup at the hotel. At that time, I was wary of their dishonest practices, so I asked to have the hotel pickup time and address written into the contract. The staff brazenly lied, which was disgusting.

Good, convenient and fast

Couldn't get the car at all, QEEQ didn't help, and finally had the hotel pick us up. Terrible rental company.

Waited for two and a half hours for the car. The timing is too unpredictable.

Just keep some air freshners inside car

Very satisfied

Staff were waiting at the airport information desk but did not provide GPS.

Quite good

The company claimed they didn't see my order and only found it after I called! They suddenly realized the order just came in! Please explain this clearly.

The service from the pickup and drop-off staff was excellent. They even helped with our luggage, making the whole process quick and trustworthy.

Booked car is Toyota Innova or similar. Received car is Wulian Cortex. The size matches with the description however the quality does not. Details regarding pick-up location is vague and thus double checking over telephone call was necessary to pick the car.

Good agent to compare price for car renting

Good reception Efficient coordinating Very courteous

Very effective

There's no dedicated counter at the airport! You have to go to the service desk and make an announcement to call someone! The car wasn't in a full tank when handed over, so you have to refuel after picking up, which affects your schedule. They don't refund money if you return the car with more fuel, which is very different from experiences in other countries!

Very polite

Couldn't contact anyone during drop-off.

The service is relatively satisfactory, but not the vehicle. The tire treads are almost worn out, and the vehicle is old.