TEL AVIV AIRPORT CAR RENTAL REVIEWS

The staff were indifferent, unwilling to speak much, and had expressionless faces like zombies. They looked like unsatisfied women without any smiles! Very poor service!

We reserved the car for 9 AM and return by 8 PM. Arrived around 9:15 and was charged $50 for being 15 minutes late, which is almost the cost of renting for a whole day.

Apart from spending some time filling in information at the beginning, the overall process was quite smooth, and the return was very quick.

Please refer to my after-sales order. There are major issues with charges.

I didn’t order insurance when booking in advance online, for the simple reason that it clearly states on the booking website that you CAN use your own car insurance, and DO NOT HAVE TO buy it threw the rental company. I bought Allianz car rental insurance which according to them, covers both the Hertz company and Israel as a country in general. Upon arrival at the Hertz desk at Tel Aviv International Airport I was laughed at and rudely told by both the man and woman there that there is no such thing as having your own insurance and that everyone MUST pay whatever amount the rental car company charges for insurance, whether you want to or not. Basically at the end of the day I waited 4-5 hours for an explanation and clarification about the prices and total amount I would owe if changing my order to a smaller and cheaper vehicle in order to avoid paying double the amount I had printed out from my online order confirmation. I still ended up paying much more than expected and way more than the original price I booked online. I am very unhappy with the service I received and I will never again use Hertz. If at all possible I would appreciate some type of compensated for all the trouble, extra fees and waste of my time while on vacation. I honestly never thought it would be THAT difficult to rent a car and get a decent price, especially considering I booked it online in advance, planning and preparing for my travels ahead of time. Saying I am disappointed with the way that worked out would be an understatement.

You sell us a full insurance and when you ge to budget they tell u its useless for them and take me 1900 US dollar that I disent receive back yet!!!!

The process was fairly simple.

No update on damage claim until now

The attitude was good

The staff at the car rental desk was not friendly. They informed us the car used diesel, but it actually used gasoline, which almost caused a serious problem.

The rental period was until February 28, but the company continued to charge in May and August 22, claiming it was for parking and toll fees. Usually, such fees should be deducted within 40 days. The receipts provided were just a few lines of Hebrew without any signatures or stamps. It seems like the company randomly fabricated these charges. Future renters, beware.

The order was prepaid, yet there was a mistake.

The drop-off location is too far, and the instructions were unclear.

Staff at the Tel Aviv desk were extremely slow and not very helpful. I had to queue for around an hour to be served. Then the man serving me didn't tell me the car required an immobiliser code. So after dragging all my luggage to the car, I found it wouldn't start, so had to go all the way back to the desk to have the immobiliser code explained, then go back to the car again. In total it took about 90 minutes meaning I was driving to my destination in the dark.

The return location and the counter are not together abroad, which was quite unfamiliar to me at first.

Is an Audi A4 in the same class as a Lexus CT200? Do you think I'm stupid? Due to your mistake, the return location was supposed to be Terminal 1, but you gave me the address for Terminal 3. I told you I was going to miss my flight, and you agreed to let me leave the car there but charged me $68 for parking. Is that extortion?

Overall, the pickup process was fairly quick.

Picking up the car was very convenient, it's just right there. But they didn't recognize the insurance we bought on QEEQ and scared us into buying their insurance for over $100.

The staff seemed inefficient, spent at least half an hour talking to the family in front.

No insurance