Europcar - Tel Aviv Ben Gurion International Airport Information, Car hire Instructions & Policies

We had a horrible experience with this specific car and the false information that was given to us at Ben Gurion airport from the Albar agent. He told us that the car would need diesel gas. We kept questioning him and he said that diesel was used for that model. Sunday morning the code did not work - we spent 3 hours waiting for a mechanic to fix the problem. Monday - all the lights on the dashboard went off! We drove to the Albar center in Bet Shemesh but before that we filled it up with diesel gas, as instructed. The car stopped working in the middle of 3855 and we waited 4 hours for a tow! The customer service center kept changing the time and it was very difficult to get any information from them. We were told we would have to complete a problem form but no one knew what to do when we dropped the car off at Ramat Beit Shemesh B on Friday morning. We will not be paying for any of the repairs to this car since we were misled and had other problems with it!

Car conditions aren’t perfect

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

The car had some damage already that was not obvious at 1 am when I was exhausted from travel. It was added to my cost after returning the vehicle. I have a feeling this is a strategy to make extra money on poor tourists Overall the van performed as well as expected

The deposit should be 600 usd, they wanted to take 1700 usd and after I showed them the confirmation email from QEEQ we managed to accept 800 usd. Even if we presented a document confirming that we are insured, they told us that we have to buy at least the basic insurance for additional 15 usd / day. When we tried to make it clear for them that we are aleady covered, they told us we can go and no contract will be made. Terrible experience at the pick up.

I was not sure which company I was supposed to book with because it is not clearly defined in the email. I will NEVER use your service again!

Please refer to my after-sales order. There are major issues with charges.

The order was prepaid, yet there was a mistake.

Apart from spending some time filling in information at the beginning, the overall process was quite smooth, and the return was very quick.

We reserved the car for 9 AM and return by 8 PM. Arrived around 9:15 and was charged $50 for being 15 minutes late, which is almost the cost of renting for a whole day.

The car I chose matched the one I rented.

The return location and the counter are not together abroad, which was quite unfamiliar to me at first.

Pretty good

There weren't many people in line, but the service attitude was just average.

The process was simple and quick

The staff at the car rental desk was not friendly. They informed us the car used diesel, but it actually used gasoline, which almost caused a serious problem.

No update on damage claim until now