CAPE TOWN AIRPORT CAR RENTAL REVIEWS

Free upgrade of vehicle. However no before paper so had to take photos of the damage to the vehicle

Collection process was very slow and communication was poor. Car was not immediately available despite having provided flight details in advance. There were a number of significant marks on the vehicle not noted on the collection schedule but which were quickly agreed with airport staff.

Long waiting time

Staff at the counter sucked and gave me a smaller car. Had a hertz upgrade as well which was ignored, simply crap service.

The guy at the collection point was not super friendly and helpful and took his time - understand it was late but they knew we were coming... The car was a bit smelly when we arrived and our requests were all ignored. Overall, it was ok but not the easiest car for the CT roads that are rather hilly.

Smooth process - nothing to complain about.

Excellent brand new car which exceeded expectation. Very friendly and efficient operatives in parking lots on pickup and drop off. Only glitch was an unexpected charge of 588GBP which caused some unease, but QEEQ dealt with for me. We didn't seem to get correct paperwork on pick up, but it was all sorted in the end.

Excellent, its often difficult to contact booking agencies if problems occur, but QEEQ responded immediately about an unexpected charge that appeared on my account, and dealt with it for me. Deal was good value for money.

Excellent service at the counter and drop-off. I was upgraded for no charge which was a very nice perk!

Although I booked months in advance you did not have the SUV which I orecered because my wife needs a tall car. We had to take a very small Toyota At least you promised a 50% refund. Very good customer service. We will book next December when we visit again

Good

Really long wait for pick up

Convenient

No queue and the counter staff was very good. I also noted that the documentation seemed much reduced with fewer things to sign!

Free upgrade was great!

Rented a car from Nov11th to Nov23rd in Cape Town South Africa. At the counter, they pushed me with an « upgrade » for an increase of R1961 over the price already paid with "Easyrentcars". Finally, they charged me about R3150 on my card on the same day and I saw it when I received my account during december. They don't answer to my demands for a refund. A SCAM !! A nice plus to this situation is that there were some scratchs on a hub cover when I took charge of the car but the staff told me itw as so light, itw as nothing. After returning the car, they now want to charge me almost $100 for ONE hub cap !! ANOTHER SCAM !!??

Great service, despite booking via third party. Even explained which policies we did not need due to part of eayrentcars booking.

the car was super great, and new ( only doing over 1000 KM ) we loved it and the family enjoyed it. the staff on the airport was so kind and helpful, she was helping with a smile.

the platform is super easy and it works great with comparing all the sites and find the best price. had the price drop protractor but did't notice a different and i'm assuming the price didn't go lower than the booked one. one suggestion, it would be great to be able to chose the exact vehicle instead of ( this car or similar .. like you see an image for a Mercedes and then you end up with VW for example )

Easyrentcars's price include all of the insurance and then I was charged on damage collision and theft protection insurance at Europecar again without explanation in advance. They told me I signed the contract so it means I accepted and could not claim it back.

Excellent car condition, very friendly staff.

Very easy to book and accommodating .

We still have a problem with Europcar. After returning the car, they claim that they noticed a dent in the car. This was not the case. We returned the car without additional dents. The car had several dents when we received it.

Long lines at Cape Town airport, even though plenty of counters open. Staff very friendly and helpful.

There was no service and no safety instructions provided. As a result, I was robbed with my car window smashed within two kilometers of the rental location, in about ten minutes. It might be because I didn't have glass and chassis insurance, but their service was non-existent, causing significant financial loss. However, the window claim process was timely and efficient, with all expenses covered.