CAPE TOWN AIRPORT CAR RENTAL REVIEWS

Alarm systems should be a standard on ALL cars. This car didn't have 1.

Price drop worked well.

Everything was running smoothly until you return your car. The staff didn't informed us that we had the right to request a Budget staff to counter-check again, the car condition during collection & collect an inspection chit from them before driving off. Upon returning, they found a small scratch above the side window near the car roof & asked me whether I had any "inspection chit" during car collection & I said "No". INLn the returning document, they wrote "everything is returned as it is" & didn't gave me any copy of the documents or acknowledgements that everything is okay. A few days later, an email notifying me that a damaged bill was charged into my credit card. When I requested for further details, they just replied you with an email stating "It's all in the T&C. Please refer to it" ... After that, they have not replied to any of my emails seeking further enquiries & explanations of my situation. A very dissatisfied return indeed.

Easy to use and convenient.

El inglés del personal de atención en el counter y de entrega/recepción del vehículo debe mejorar.

Service is excellent. Just awaiting removal of blockage of security deposit on my card.

Had to wait nearly a hour even though there was only 3 people in front in the queue. The whole process it way too long and the counter staff where so slow.

Unauthorized charges

The car was great, just finding out where to pick it up from was frustrating. You should have told me to collect from Budget. Had a long queue once I found out.

I appreciate it sits within the ECONOMY category but the Renault Qwid is just a terrible car! I would expect this to be sitting in the lower MINI category.

The only problem I faced was when I needed to use the windshield wipers and fluid to clean my windshield after being spattered with mud on the highway, I found the fluid to be completely empty. This is quite dangerous; I had to pull over at that point. This is the second time this has happened to me, which is upsetting.

We paid extra for aRenault Kwid because of the length of the rental. Instead, we were given a Datsun Go. No explanation for the change.

Charged me a few hundred yuan extra and haven't refunded it yet.

Everything was good, except the condition of the car. The side mirror adjustment switch fell off as soon as we tried to used it and the shocks absorber make loud noise the whole trip.

Very easy to book and the price tracker works!!!

Ordered a 3 door Mercedes but was handed a four Ended up paying more at till than I was supposed to

Car was not ready at the scheduled pickup time; I had to wait an hour.

After i left the airport i saw the petrol tank was just below the FULL mark. I only did 74km but when I filled petrol, it took 12.022 litres with a total of R161.34 I brought this up with the person at the drop off point and also showed him my receipt. He promised to adjust and request a refund.

No issue with Budget

Great service, Car was basic (no radio/bluetooth) but that's fine for south Africa! Note- they require licenses that show an issue date of at least 3 years, which could be a limitation for Canadian licenses for example which don't show the original issue date. Nonetheless the counter staff were very helpful

The car rental company is very close to the airport, making it very convenient to pick up the car.

Long file to get the keys : that must be linked to the super attractive price. Great conditions: brand new car well equiped. Strongly recommended!

Very dissatisfied and disappointed. Will never rent from them ever again.