CAPE TOWN AIRPORT CAR RENTAL REVIEWS

The waiting time was too long with various system issues.

Pretty good! Nice service!

There was an issue with the booking.

Like: Quick, efficient and affordable.
Dislike: I hired a Mercedes c class and got a BMW X1. I assumed I would get at least a car of the same make.

Waited a long time, staff efficiency was low

Attentive service, convenient procedures, and easy return process.

Average

Like: Upon arrival I walked into the Hertz section of the car rentals and I got helped immediatly. Friendly agent. Very helpful person at the car itself. Gave me the tip to photograph all dents and scratches and also advised me to put my luggage + my handbag in the boot to avoid any trouble at the robots.
Dislike: The boot of the car had been smashed by a previous user. The lock of the 5th door didn't function properly. Fortunately my journey was short and I didn't have to stop at many robots because the door had opened and all my luggage + my handbag were exposed and for grabs. This car shouldn't have been rented out without fixing it.

When I arrived at the store, I had to wait until they finished serving the European customers before they attended to me.

The staff was not well trained, it took an hour to pick up the car.

Okay

The vehicle was a sedan version of an automatic Polo with over 30,000 kilometers on it. The performance and condition were average, and the car was relatively old. Upon returning, I noticed that First Car Rental at Cape Town Airport mainly had small cars, all in average condition.

Relatively fast service. Not as popular as AVIS and other rental companies.

Like: quick service and the best contition of the car
Dislike: I still have not received the funds that were reserved for the vehicle but the company deducted a further R1100 from my credit card

Long wait times during holidays, questioned the validity of Chinese driver's licenses... Deposit took a long time to refund

Like: We had to wait for more than an hour as the system was down when we got to the shop. However, the staff did try to expedite the process by getting others in the line to fill up the forms first. When we weren't satisfied with the car, the staff also patiently showed us a few more & provided alternatives. Although the process was a little frustrating, the service of the staff made it up for that :) Car return was also easy & hassle free!
Dislike: We had booked the car in advance & it would be great to have another queue where customers who have made prior booking can head straight to sign & collect the car (instead of waiting in line with those who didnt do prior booking & needed more time). The model (or similar ones) we booked for weren't available. Though the staff was kind to offer a better model, our luggages still couldn't fit (without revealing our luggages) & we had to return he following day for a swop. Could have save us the hassle & time.

Neutral. The tire pressure was not balanced when renting the car, and the tire warning light was on. The staff didn't know what it meant.

Mediocre

Like: Hyundi H1 was reasonable - good size for 4 adults and 3 children
Dislike: Hündin H1 developed some faults including one door not opening.

Very helpful, also pointed out high-risk and bad road conditions.