GENEVA AIRPORT（SWISS SIDE） CAR RENTAL REVIEWS

The car was good and everything was fine.

Budget and avis share the same counters, all the Avid preferred went ahead of the budget customer. The process of renting the car was too long

All ok

Good

Always good!!

Needed to add CHF35 for secure free road-call from France. It was no expected in other car rentals also in Geneva and the car is to France

Return location address and direction was terrible, not given exact location Parking number which we found out much later, nothing mentioned on our contract.

They didn't have any snow chains and we were going into the mountains so they upgraded us to a Cadillac Escalade. The car is everything that's wrong with humanity but it was a nice gesture. My only gripe was that when I dislocated my shoulder skiing and we had to put another driver on for the journey back they tried to charge us for an extra driver for the whole week.

Unirent is a subsidiary of Europcar. My booking was from the Europcar counter

Excellent service

The rear window of our rental car was smashed in Rome. We wanted to exchange the car in Rome, but the contact number provided by Alamo was not answered at all. We went directly to their airport rental location, but their staff said they couldn't handle this issue and told us to keep calling the number, leaving us hanging. We visited two airport rental locations, both with the same response. In the end, the problem remained unsolved, and we had to drive back to Geneva to return the car.

I've rented from BUDGET multiple times. Their attentive service and detailed explanations are very satisfactory. The cars are in excellent condition, and the process of picking up and returning the car is very convenient, as it's just a short walk from the airport. It was a pleasant surprise for us.

Even though we already had full insurance from back home and had a local Chinese speaker who knew some French with us, the front desk still scammed us into buying the car rental company’s full insurance. Very unpleasant experience!

The staff only spoke French and couldn't communicate in English.

Car was great

Good price this time

I specifically asked for skoda octavia because of trunk space. When i got to the lot they gave me volvo v60 which didnt have enough trunk space. They insisted it has more than the octavia. It took a back and forth until i spotted an octavia available 1 HOUR later. They didn’t want to let me see the trunk space even just to compare. In the end they told me if i want to change cars, i can only take a bet on the octavia and change once, which i did and didnt regret. The counter and lot staffs at the geneva airport were completely unhelpful and useless. They chat and smoked all day. We spent 2 hours trying to get the skoda and trying to fit our luggages in the volvo that they originally gave us! These crazy people didnt adjust the return time so we basically lost 2 hrs of rental time. The baby seat is so bulky and was uncomfortable! They dont have good selections. The return location in Lugano airport was so hard to find. The counter staff was very half hearted helping us find the lot location. Europcar has very poor service.

The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.

Good - as per expectation

Everything was perfect, car was new and clean (last model)

It was geed experience

The fee explanation is not clear enough.

The vw touran was ideal for 5 adults! It really is an excellent car, fully equipped and brand new.

Booking was easy

The car had quite a few scratches, and we photographed them before we left as we thought we might get charged for them. There was no problem at drop off, and the chap told us the car was reaching the end of its useful life.

Perfect Car rental service

The car reserved wasn’t available at the time of arrival, in addition I did an upgrade and pay the difference