Counter staff was nice, Car was easy to find, spent about 15min getting the car, Only down side was they wanted me to find what was wrong with the car (felt like i was doing there job) so did a video, photos and also on the sheet, car had quite a few scratches and scrapes that needed to go on the sheet this should all have been done by gold car. Car was average clean.
budget / avis believed car was not full to fill fuel policy. Had to persist and show the print out. A little frustrating. Also car needed a service and had a fault gearstick.
“very good besides for extra hidden small charges”
About Budget:10.0/10
was good. didn't realise there was an extra charge for emergency breakdown and another charge for fuel fee even if you return it full. Don't like the hidden costs but otherwise all was good.
Wait to be seen by staff was close to 1 hour and then found subsequent to getting home that there were additional charges that i paid that should not have been there. Would not use again.
I had purchased excess insurance prior to travel, but had communication problems at the rental desk. Although I eventually realised that my credit card was scanned for insurance & fuel deposit only - I presumed I was being "charged" for these services. I was therefore reluctant to hand over my card. It would make sense to have this explained to me prior to travel or on an information sheet at the rental desk
“Value for money but short on cars had to come back next day for right car”
About Budget:9.7/10
Tried to charge me for fuel but had to show them it was Full to Full.
Then gave me a van instead of a car and said they didnt have anything else.
Was asked to come back next day and picked up a better car.
Hassle but worth it in the end
“I ll give 5* for Orlando. Only thing it was difficult to find the shuttle bus for me. Thank you”
About Orlando:9.3/10
I ll give 5* for Orlando. Only thing it was difficult to find the shuttle bus for me. The car was clean inside and quite new. We highly recommend it. Thank you
About QEEQ:10.0/10
5* company! Definitely use you again! Highly recommend it! Thank you
We waited around 30/40 minuties in the collection que for our vehicle, service seemed really really slow for each customer even though there were two members of staff dealing with customers and a third behind a computer.
When it eventually came to our turn, we were told about the deposit if £1950 to put onto a credit card this was fine as we had taken out our own damage waiver Insurance. The staff member asked if we wanted to upgrade so £0 deposit on a credit card when we said no thankyou she seemed quite shocked and checked we were sure.
We had booked a group c vehicle c4 cactus or similar, we were given paperwork to sign for a vw polo when we questioned this and asked is that not smaller will we fit, we were told yes you will be fine there is only three if you. We said we would go see the car and see if the size was enough for us as we just wanted to get on our way after a long wait.
We walked away and decided to look online, seeing that a vw polo is smaller and is group b vehicle we returned to the desk again and joined the que after a few minutes the lady that had served us noticed we were back and approached us we explained about the different group and that we would just like the car we booked and paid for in the same group. We waited again and after a few phone calls we were then allocated a Hyundai i30 and so went to collect that.
While waiting for the car to arrive we saw the couple before us who had still not left either they were on there third car the first one had an issue (can’t remember what) and the second one had a flat tyre they had been told it’s fine just take the car and you can get the tyre blown back up. Why would any customer just landed for there holiday want to do that?? And what if it couldn’t simply be blown up? This demonstrates really poor customer service.
At the desk when we asked about getting the polo we were told there are no c4 cactus we’ll surely then you should upgrade us if you don’t have what we purchased not downgrade
The price was very cheap. So cheap that you would think how can they rent a car at this price and make any money. But the English woman at the counter was not very nice. She didn't smile once and all she did was tell me how much I was liable for when I turned down the insurance. And then tried to tell me I needed to have an international drivers license and I would be fined if I was stopped and didn't have it. This is not stated in their terms and I have rented many times in Spain before with no issues. So they were very pushy and not very nice but in a way it was worth it because the car was so cheap.
Complete rip off - had paid a good/fair price through easyrentcars but then was stung by insurance at Budget. £3k premium to pay for ANY damage to the car with fire/theft cover or large daily amount to pay in order to waive any possible fees. No other options.
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