Got charged twice for the car rental had an absolute nightmare getting it back. No one was there to pick us up from the airport and no one was in the office to return the car
“Dalaman Airport - Fethiye - Kas - Antalya - Nevsehir”
About Alamo:2.0/10
First, the company refused to accept dual-currency credit cards.
Second, I rented a diesel car and it didn't have a full tank of AdBlue when I picked it up, and the rental company didn't inform me about it.
Third, the car broke down on the second day. Luckily, we found a kind person who helped us call the rental company for assistance, but Alamo refused to provide consultation or help and directed us to a Mercedes-Benz service center.
I think these three points are enough for a one-star rating.
I returned the car on May 28 and as of today, August 13, the deposit still hasn't been refunded. Every time I complain to the rental company, they tell me to wait and they can't contact the car dealership. Terrible rental company, terrible service!
“Will probably use again but will consider buying insurance upon arrival.”
About Europcar:10.0/10
Car was a Fiat Egrea or something, fine on the flat but gutless on hills of which there are a lot in Turkey. It was clean, very neatly new and suitable for 4, any more and I suggest the weight would add to the struggle to get up hills!. We found that switching the air con off helped with the hills!!
bonjour , le jour ou j'ai pris la voiture de l’aéroport de Dalamann il y avait le témoin de l'adblue qui clignotait , je l'ai dis à la personne du checking , il m'a répondu que ce n'était pas grave et qu'il n'y avait aucun problème , donc je rentre chez moi vers 19h et vers 21h je reprend le véhicule de location avec ma petite famille pour aller au restaurant et la le véhicule ne démarre plus car il manquait de l'adblue dans le vehicule c’était écrit "ajouter de l'adblue démarrage impossible" j'appelle donc le numéro spécial qui figure sur le contrat et qui m'a couté un bras avec mon forfait de téléphone français , j'ai échangé avec eux tant bien que mal et vers 22h un gars de la filiale arrive avec un bidon d'adblue et me refait le plein , résultat des courses mes enfants se sont endormis sans manger et finalement on n'est pas sorti , je n'ai même pas obtenu un geste commercial de la part de cette société
“I booked Nissan qashqai and I received Peugeot 2008”
About Alamo:7.3/10
They charged me 720 TL for extra inrance that I was never told about and I did not need it as I already had my insurance from UK for 1 year and I emailed them my complaint to enterprise car rental at dalaman but I never got a reply.
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