The car provided by Enterprise was in very poor condition, and the requested CarPlay feature was not available. The car hadn't been cleaned properly either. I will never book with them again.
It was a terrible car rental experience. I had an appointment to pick up the car at 13:30, but there was no one to deliver the car when I arrived at the airport. The customer service couldn't communicate in English. After asking for help, they said they would send someone to the airport in 15 minutes, but after waiting for two hours, no one showed up. I had to go through a lot of trouble to contact the international customer service. We ended up waiting nearly four hours without any compensation.
Do not choose this car rental company under any circumstances. Remember the name WindyCar. The service attitude is extremely poor. I reserved a compact SUV that could fit three 24-inch suitcases, but when I arrived, they gave me a small SUV (no idea about the brand, see the attached photos). It barely fits two 24-inch suitcases. Totally deceptive, and their service attitude is awful. They spent half an hour trying to upsell me an expensive insurance policy, despite me repeatedly declining. The woman even rolled her eyes at me in an exaggerated manner.
I chose Budget, and their overall service efficiency was excellent with no delays. Both pickup and return inspections by the staff took about 5 minutes. The cars were clean and odor-free, and the condition of the vehicles was relatively good.
The service was excellent. The parking lot for picking up the car is about a 5-minute walk from the airport, which is very convenient. The car was in great condition, practically brand new with only 6000 kilometers. The pick-up process was straightforward and efficient with no upselling, and the communication was pleasant.
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