It was a terrible car rental experience. I had an appointment to pick up the car at 13:30, but there was no one to deliver the car when I arrived at the airport. The customer service couldn't communicate in English. After asking for help, they said they would send someone to the airport in 15 minutes, but after waiting for two hours, no one showed up. I had to go through a lot of trouble to contact the international customer service. We ended up waiting nearly four hours without any compensation.
The service at the Dalaman Airport car rental office was not very good. They didn't proactively inform us about the required fuel; we had to ask each time.
Nobody was waiting for us at the airport and it was really hard to reach someone to pick-us from the airport and drive us to the pick-up location.
In the end, the experience was so-so as it took more than 60min to collect the car. Take extremely close attention at the scratches, to avoid extra charges at the end of the rental.
The drop-off was fine.
The worst rental experience. Very poor service, fraudulent car model changes. The customer service only has a central line, making communication difficult. Car was given with an empty tank, and extra fuel at return was not refunded.
They directly charged a deposit of 4000 lira without informing us in advance. There was no clear indication that it was a charge rather than a pre-authorization, and we weren't given the option to choose the exchange rate. We only realized this later, resulting in us losing approximately 400 lira in fees.
“Poor car, expensive and conditions were not as promised. Not a good service overall”
About CIRCULAR:6.0/10
The car was in poor condition considering the price but it did what it needed to do. The horn didn’t work, we had to share the front seat adjuster handle. Overall it was a bit shabby and when you consider the exchange rate, very, very expensive. One of the reasons we booked with this comps was the promise of an additional driver at no cost. We were informed on arrival that this was not the case and we’d need to pay more. Very poor.
About QEEQ:8.0/10
Qeeq need to check policy before committing their customers to deals which don’t stand. We had no choice on arrival.
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