LONDON STANSTED AIRPORT CAR RENTAL REVIEWS

Like: Price was so good I wondered what the catch was. There wasn’t one!
Dislike: Wait at airport was a big long and would have been unpleasant if wet. But can’t grumble as other car hires were off site too. You need to correct the phone number on confirmation email as it is incomplete

Excellent and no hard sales pitch for extra insurance which you usually get with hire companies. Would recommend to all and will definitely be using again

Fiat 500 was perfect size and very economical in fuel. Clean and pleasure to drive. The only improvement could be for those who renting on weekly basis is to roll deposit from one booking into another instead of taking new deposit and re registering again.

Best rental company !

Service and car we're great, just disappointed in the extras , made a cheap car super expensive, the no excess insurance of 40€ was to much.

The deposit amount requested was higher compare to other companies. i had a challenge with my credit card and the counter staff was not helpful and asking to buy their own insurance package to avoid paying deposit. I did purchase full protection insurance via online during the booking and easirent mention that the insurance is not their product. the deposit amount asked also seem very high to me compare to other big rental cars in London as well as in europe. i have to pay deposit of 1,800 pound. we have to wait for the shuttle bus to terminal for 30 -40 minutes and the journey took more than 30 minutes to terminal as the shuttle went to various hotels/stops. i’ll not recommend this company to others.

The car was smaller then advertised. also had a damage in a door. The airport pick up took over an hour while it was only 10mins drive away . So had an infant waiting out in cold weather not knowing when we were being picked up. Then get stung an extra $500+ because i didnt have a credit card where as every other rental company is fine with visa debit card .

The staff I found we’re very unhelpful the impression they gave me was to get as much money as possible out of you Maybe you need to employ more English people and not eastern Europeans as I felt I wasn’t in England they seem to have no personality Plus the car they gave me had been in a previous accident

The staff patiently explained that the booked car was unavailable and sincerely apologized while providing a Peugeot 3008 as a replacement.

Like: Cheap
Dislike: Pick up process really slow. And as I was in a rush, I didn't really pay attention to the fuel gauge but I'm pretty sure it wasn't full as there was no way it took over 1/4 of a tank for me to drive to Cambridge and back.. approx 70 miles.

The company scams you. They pretend the reserved car type is unavailable and ask you to pay more. They also overcharge and don't provide airport drop-off.

Waited for the shuttle bus at the airport for at least 45 minutes, even had to call to urge them; then had to queue at the store, very slow service, took at least another half hour to complete the paperwork and get the car, severely delaying our schedule.

they nearly force us to buy full cover insurance (which is expensive). when I said I had third party insurance they said it was worthless as companies never pay the deposit back. then they added that any minor scratch would mean I'd pay full deposit, and reiterated this several times, kind of made it sound like they were hunting for it.

The wait was very long for the car. The MAJOR problem I have is the cost of hiring car seats. WHY WHY are they so expensive when it is children's safety at risk. I was not allowed to rent them for 24 hours (why not?) while I went to the nearest supermarket to buy booster seats for £5 each. Instead they were going to charge me something like £9 per day per child. A total cost which was DOUBLE the cost of the car. I think it is DISGUSTING. Plus the booster seats they gave me were grubby, old and tatty. Pathetic and greedy.