NEW ORLEANS AIRPORT CAR RENTAL REVIEWS

Very Quick getting car even quicker returning car

Like: Great value, excellent vehicle, excellent customer service! Will definitely use them again! Thank you!

Like: Nothing
Dislike: I get to the counter and am told they can't release the car because it was booked as an international reservation and I needed an international drivers license. I chatted online with your company while I was there and was told that my reservation couldn't be switched to a domestic reservation and to just rent a car from Dollar anyway and that would be reimbursed for the difference. To get the same deal would have cost me over $ 425 and I don't believe for a second that I would have been reimbursed. I had to go online and find another deal and had to wait another 1 hour and 15 minutes to book my car. I was at the car rental for 3 hours. This was completely UNACCEPTABLE !!!

Upon arrival in NOLA train station, we called the company and talked to several reps for almost 2 hours while they were supposedly trying to locate the person who can pick us up. Pick up time was 8:00 a.m. We decided to just proceed to pick up location (spent on 2 ubers) just to find out that the office was closed and we did not have a vehicle. We had to take 2 ubers back to the city to our hotel. We finally got a call almost close to noon time to let us a know that our van rental was available. However, at that point we decided not to proceed and cancelled the reservation since it too late for our scheduled itinerary and we had to totally revise our plans. Additionally, everyone was tired from all the shuttling back and forth. Needless to say, it was a dreadful experience especially for the size of our party.

Like: The Agent that assisted us at the counter while getting the car was just the greatest!!! So courteous, helpful, efficient and she was just so great to deal with.
Dislike: Nothing.

My cost was listed on my (electronic) invoice once I finished providing my credit card information when I reserved the vehicle via your website. I added a 2nd driver at the counter, (no problem with that cost) however, another $40.00 ++ dollars was added when I picked up the vehicle.

The cost increased at the counter when I picked up the vehicle. $40.00 dollars. I should have argued over the additional cost however, I just paid it and let - it - go as a learning experience. I was disappointed.

Like: The car was as described.
Dislike: Waited 15 minutes to get to the rental counter

It took a bit of time due to insurance issues when picking up the car, but overall it went smoothly. The daylight saving time change left a strong impression when returning the car. I arrived at the return location in the early morning, and the staff provided some guidance, which was nice.

The staff was amazing and great to help us

i asked for a Nissan rogue but was givin a different car I own the rogue but was happy with the car I was givin I am thinkin about trading my rogue now because of the whole experance thank you !

Like: Very fuel efficient car...drive well.
Dislike: SEAT ADJUSTMENT OFF.... DRIVING POSITION UNCOMFORTABLE

24-hour service, not bad

Like: Liked the Carolla a lot.
Dislike: Had to drag our bags 1/4 mile @ New Orleans Intl.

Our plane was a little late getting to the airport and Dollar staff left. I even called and asked if they would stay and the lady was very rude and didnt care. We got there and thankfully a Hertz employee was still there and helped us out. He was very nice and quick.

Car was small, Ford fista but it was clean.i am a big guy so the driver seat was smaller. I was expecting Nissan versa at least

Very clean car and helpful staff. Great experience.

Very easy to book. Great deals!

MSY is one screwed up airport. They have changed the airport configuration so that you must shuttle to the same pick up location that we walkable. Added 20- 30 min to the trip. Long line at Thrifty and no cars ready. Took 1 hr 45 minutes from landing to leaving airport.

I didn’t work with Green Motion directly but the rental company contracted was excellent - especially Dawn. They provided pick up from airport and transportation to after dropping it off.

Company exceeded my expectations.

Excellent car I must add that the windscreen wiper reservoir bottle was empty and the Radiator level bottle was below the minimum mark when I checked under the bonnet two days into the rental.It makes me wonder if the car was through our checked over before rental began. Overall excellent car