KAHULUI AIRPORT CAR RENTAL REVIEWS

Satisfied

Vehicle model and condition are decent

I was offered an upgrade and I elected to take it, thinking it would be better to have more space and drive a vehicle I was used to driving. But I wish I didn't. its was a small SUV, a KIA, had no power and was sloppy to drive. The guy at the counter was very helpful and very cherry. was a pleasure talking with and gave me a lot of good information. but after I left the counter I had to wait a very long time for the car and had to go in twice to ask when and where the car was.

Big company, streamlined and experienced process. Recommended for first-time renters.

Quick shuttle pick up, counter person waiting when I walked in. Was in the car and out of the lot within 10 minutes!

Good service. There was a minor collision, but it went smoothly due to the insurance.

Had to wait more than one hour to get the car. Car seats were stained and the car was smelly all over. Reason for lateness was seemingly related to late arrival of planes(then why would the car not available then???). The service rep suggested to drop the car rental given the delays expected for pick-up. I had to incur cost because of this.

Good service attitude

I am a Dollar member myself, but it's very convenient on QEEQ

Terrible experience. We waited over an hour to get the car, and they gave us the wrong one. The staff was rude. The car key was broken and often didn't start the car. Contacting customer service was useless; they just ignored us. Absolutely awful, we will never choose this company again to save a little money.

Older car- battery died the second day- had to wait 4 hours for road side assistance

Good

Counter staff was less than pleasant. Asked for a "small" vehicle and ended up with a midsize and the car wasn't cleaned with attention to detail. Returning the car was easy and the staff was pleasant.

It was the peak time for flight arrivals when we got there, and we had to wait in line for nearly two hours to get the car. The process itself was smooth, and the staff were very friendly without trying to sell any additional insurance.

Steven the front desk agent was great and super helpful. The car was great and priced really well.

Flexible service attitude, offering reasonable suggestions based on customer needs. Despite the late pick-up time, the service was still good and questions were answered patiently. There is no insistence on a full tank when returning the car. They refuel for you at no extra charge, which is a rare service feature.

Simple and convenient

Had trouble with domestic credit card during pickup. Ended up charging $64 first to complete the process. Not sure if it will be refunded. Card was fine. Overall experience was average.

The first time, there was no car in the parking spot, and the second time, the fuel tank was only 1/4 full. Other rental companies would have upgraded me to the next model for free by now.

Car was good .I asked about upgrades , not informed otherwise. Aubrey just did the upgrade but we were not informed of the kind of vehicle we could choose. Also not her fault , but I booked on-line which I always do using my credit card and informed when we got there we had to pay extra because my husband was going to drive. I have never had that happen before at any other rental car place.