KAHULUI AIRPORT CAR RENTAL REVIEWS

Interesting in customer service from Oahu to Maui. Great service, quick and a nice car. Maui was a very long wait time to get the car which was too small for 4 people and bags, staff wanted another $200.00 for something bigger. Not sure if I will rent from them again

worst rental car service on maui

The wait time at the rental point was too long. However, when it was my turn to complete the paperwork, the process was quite smooth. Although they tried to upsell insurance, they didn't hassle me when I declined, unlike other rental companies where rejecting their insurance leads to intentional delays in processing.

All Good

All Good

Good service, almost no waiting in line

There was a 3 cm cut on the side of the tire, though it wasn't fully punctured. The car had no spare tire. Despite having purchased roadside assistance, no one came to help, and many of the phone numbers were invalid. Frustrated, I had to risk driving over 20 kilometers to get a replacement car, wasting half a day.

The car was very old and had a strong odor.

The car was in reasonable good condition. Service at the counter was good and quick. During the rental period we had a flat tire (we managed to install the spare) and exchanged the vehicle with no problems. Thank you for the good service!

Good booking platform, easy to use. Price drop feature is not really very effective. We booked well in advance of our trip but there was not a change in price.

カウンターのスタッフからは保険の売り込みはありましたが、断れば大丈夫でした。ナビはスマホで大丈夫だよと言われたので無駄が省けました。

日本車を予約しましたが、結局はサイズを選んだだけの状態でした。その辺がもっと明記されていても良いと思います。

I didn't get the car that I want to rent

Just received the visa statement and have been overcharged by $650 USD

Fully satisfied with service at the counter and conditions of the vehicle. Drop off time was literally a minute long.

What could have been better? Well, we booked a 5 seat Intermediate SUV. When we got to the counter we were told that the SUV we booked only had 4 seat belts. There was/is no correlation between seat belts and seats as booked online (this was confirmed on the phone later). Then the $700+ 'upgrade' to fix the issue, but wait now it's $500, now it's $400 because you seem nice... Never mind the effort to double charge me for insurance, since it was already on the computer... oops. Besides that, as expected.

more people checking in

Satisfied

Great

Service was just so-so.

Hello, overall not a bad experience. However, we had cockroaches in our car! It was loaded with insects. Had to call CS and replace the car. CS has not instructed us properly and we had to wait in pick up line again. Super inconvenient! Apparently this is very common for Maui, as they were not surprised at all. Second vehicle was clean and better in general as it was brand new. Greatly appreciated manager’s help who was in charge on June 28 closing time. There should be some sort of a bag inspection after each drop-off. Please take into consideration as this might affect your business as well. Regards, Alexey

When I picked up the car, I told them I had prepaid all fees and didn't need any additional charges. I asked to add my daughter as the second driver, they said it would be $13 per day. I mentioned it should include two drivers. They said the second driver can only be the spouse. I argued that it didn't make sense, but they insisted it was their policy. I decided to add my daughter, declined all other services, and signed a document they presented to me. When returning the car, they charged me nearly $100 more, including $65 for the second driver and $48.93 for other fees, claiming I had signed for all these charges. This is outrageous!

Quite reliable