DENVER AIRPORT CAR RENTAL REVIEWS

prise en charge assez bizarre: conduit, de nuit, sur le parc, présentation de trois véhicules, et "prenez celui que vous voulez" ! Pas d'identification du véhicule sur le trousseau de clefs, pas de papiers véhicule dans la boite à gants, numéro du véhicule absent sur le contrat... Sinon, très bien!

Très facile d'utilisation, véhicule présenté conforme à la demande, tarif correct. Price drop n'a pas eu à fonctionner

The 2 people at the counter were fine but there were 20 people in line for an hour at “12:30 am “

They were great!!!

We had to wait 40 minutes before someone picked us up at airport. I tried to call customer service and was on hold for over 20 minutes.

We had to change the vehicle twice. 1st car had an issue. 2nd car was not suitable a pick up truck with no boot cover.

The car was great. Super easy drop off. Unfortunately the computers were not working on our arrival so we spent over an hour waiting for them to re-boot after a 26 hour journey - The staff were friendly.

Wonderful experience! Rental process was fast; and return was customer service that was above and beyond thanks to Charlton, the agent the checked us out.

It was easy to book and instruction on where to go and documents needed to rent the car were quite explicit. Overall, a very good experience.

The Hertz shuttle bus is visible right outside the airport.

Spent a lot of time arguing about what we had and hadn't booked. But eventually went for a car way above what we had thought we booked. Wether it was good value I will never know I guess ....:)

The oil warning light was on when I got to vehicle. I went back to office and asked them to put more oil. They said they couldn’t and reassured me it was fine..... that their oil sensors were set very high. I said I was doing a road trip so could they check oil level. They said they couldn’t but I could do went back to car. Engine was hot and I had not cloth to wipe dip stick so couldn’t see oil level very well. Went back to office and they reassured me I would have enough oil. As it happens the light stayed on for our 1400 mile journey and there was no problem but the oil light was disconcerting and should not have been on! Also the back of our car outside was filthy. I have photos to prove.

The wait at the counter was over an hour. Many people were frustrated at the length we had to wait to get our car.

We got upgraded for free to a big Hyundai Santa Fe. However pick-up was not very fast as the agent didn't really explain in details all the extra charges so we had to go back to the counter after we signed the contract.

the upgrade I was told I needed because of the mountains more than doubled my planned costs. Your low price guarantee is not valid as I found suvs on other sites when I got home to be about half. Not a good experience

Check in time way too long!! Over 60 minutes and wait to get on bus to return to terminal way to long over 60 minutes

Great customer service

Fox rent higher management was good compared to regular staff

EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

I was very pleased with the whole process and the car booked.

They refused to give us the rental car we had chosen and then were very aggressive when we insisted that they give us the midsize SUV we rented instead of a compact car. Horrible service at the counter despite telling them that I needed to get on the road to rush to a family medical emergency. I will never rent with them again.

Need to speed up the pick up process.

Great prices

The car performed flawlessly. The only part of the transaction that wasn't enjoyable was the pressure to upgrade the vehicle by the sales person at the time of pickup.

Great service. They even lowered my cost when a better price was available.

Picking up the car from Fox wasn't hard, there's a shuttle from the airport. Our car had a lot of dings & scratches, but that's not a big deal, it worked just fine. HOWEVER, returning the car was infuriating. They are not located near the other rental car drop-offs, so following signs at the airport for "Rental Car Return" is an exercise in futility (it would have been nice for the staff at Fox to let us know returning the car wasn't sign-posted). We finally found them with out GPS, and while they advertise being open 24 hours, that's only sort of true. We arrived and it took 20 minutes to find a staff person. I finally found someone we could check the car back in with and had to tell other poor customers wandering aimlessly where he was. The car return experience was frustrating.