Long wait at the counter, no car check-in at pick up

Customer service needs to work faster. The pickup process took almost 1 hour. The car was dirty and there was dings on the windshield, which can be dangerous if no repaired.

Make a easy drop off sign or box. Many of us were waiting in line for drop off until after many minutes, someone said drop the keys off and go...so making that a more smooth operation would be helpful. Also, I think the car I was driving needs a wheel alignment.

NEVER AGAIN will I ever go to Fox. I will tell all of my friends to avoid like the plague and you better bet I will do everything in my power to take scam companies like this down.

Ridiculously slow service from pickup at the airport to check in at the counter to waiting for the shuttle after drop off. Not worth whatever money I saved going through Easyrentcars.com

Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.