“I have been renting cars and flying for years and I have NEVER experienced such poor service.”
About FOX RENT A CAR:5.3/10
The car had plenty of room but the service was the worst I have ever experienced. The management at the denver location could have cared less about any issues with my rental. She even walked away from me while I was talking.
I was told to fill out the vehicle inspection form myself and hand it in at exit, but there was noone to hand it to. The windshield had a small chip, that i marked on the sheet. While driving the car it turned into a larger crack. I want to make sure i am not charged for this, but haven't heard anything yet.
About QEEQ:8.0/10
Finding a car at a good rate was easy. I also needed a child seat which i requested, but it was not tied to my reservation at all.
I found a car last minute with Fox through Easyrentcars.com that was half the price of the other options.
THE GOOD:
-Price was right.
-Staff were easy to work with and friendly.
-They didn't have the car I had reserved, but they gave me an upgrade.
THE NOT SO GOOD:
-My car smelled strongly of smoke. If I was in a smoking car, I would have liked to have known that before.
-The check-in process could have been clearer. I waited 10 min behind people getting cars, before someone announced all I needed was to drop the keys with the front desk. It would be nice to have a car dropoff agent.
About QEEQ:10.0/10
Found a last minute rental for half of what any other deal site or rental company offered! Easy booking. I will use again!
Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.
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Customer Service
Long wait at the counter, no car check-in at pick up
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