There were no issues before, but after returning to the country, I noticed unexpected charges. It wasn't a hold, it was directly deducted. I contacted the rental company and got it back; they said it was a mistake.
Overall we did not like our hire experience. Initially we hired a Kia Picanto as there was going to be just the 2 of us. Later my sister and husband wanted to come so we rang and upgraded. I was sure they had said it would be a Kia soreento or such when i called however when we got to the hire place it was an MG and still tiny for about 400 dollars more. As well as that I had used QEEC for my brisbane hire 2 weeks previous and when we went to Adelaide we could not even use our membership which I had paid 117 for to cheapen our hire.
Those MGs do not steer well, they are tiny and powerless, it was a YUK car and my worst hire ever and we have hire many times in our lives.
I have also completed an independent review from them. This is not my first time using East Coast and won't be the last. There are as consistent as a Rolling Stones hit single. Always a great experience. Highly recommended. Many thanks.
About QEEQ:10.0/10
Well done QEEQ. Never heard of your company before an took a punt. Absolutely impressed. I deceived to change my bookings expecting a nightmare and instead encountered a dream. Great digital offerings and you saved me some coin. Even installed your app and likely to keep it. Well done on a fantastic E2E customer experience.
We are very pleased with our experiences booking an Apex rental car through the QEEQ website. We received the best possible price for exactly the kind of transport we needed. Everyone was very helpful, friendly, informative and we even received reminder phone calls – which is a plus. We had such a great experience we would gladly book again!
About QEEQ:10.0/10
We are very pleased with our experiences booking an Apex rental car through the QEEQ website. We received the best possible price for exactly the kind of transport we needed. Everyone was very helpful, friendly, informative and we even received reminder phone calls – which is a plus. We had such a great experience we would gladly book again!
Car was very delapidated, it was scruffy and marked inside. We couldn't see out of the rear window because of damage to the window. It had done 350,000 km so we were a bit nervous when driving in extreme heat a long way off the main roads.
Being so old it had no phone charger, air conditioning was very poor.
Certainly would not recommend this vehicle! Was not the vehicle advertised on line.
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