CAR RENTAL REVIEWS ON EAST COAST AT ADELAIDE AIRPORT, ADL

Friendly staff and excellent service...

Easy booking...

when we went there, car has flat tyre already, nobody pre checked before us. no apologies wasting our time but staff rudely talk. they managed another vehicle for us which was cheaper than what i paid and staff was asking more money than what was on easyrentcars.com , i showed them amount in print out paper. finally it took more than 40 mins to get the car. don’t recommend east coast specially poor staff service

Car was fine for our purpose, however the navigation system did not work! Even bought a new USB charger cable and nothing! It was very inconvenient.

Great Car and Customer Service

Dealer did not initially accept the qeeq deposit/voucher. Needed to negotiate and get a refund for this.

Excellent service and car

Easy to follow

The car had a few electrical issues. It would show hazard lights when going over a bump. Sometimes it would start but not want to go anywhere. When driving in the middle of a lane it would try to pull the car over closer to the line. East Coast have been informed of this. The Haval is has uncomfortable driver seating. The headrest angles in too far and gives the driver a sore neck. Not sure we would rent one again.

Not realising you are overseas, I was charged an extra fee. If I had known that I would have used a different credit card. I am not sure it worked out any cheaper than hiring direct through supplier here in Australia.

Some of the staff were brilliant and very helpful. One particular staff member was unprofessional and inattentive and quite rude. We had a few issues with the car. A tire had popped and when we went to change it there were parts missing from the jack and the spare was flat. I wish I had paid better attention to staff members names as one of them was outstanding. His customer service was impeccable and you could see he loved his job. The other made me feel uncomfortable and seemed like he wanted to aggravate the situation

Few staff, long wait times, unenthusiastic and passive service.

The process is relatively slow.

Car supplied better than expectef

Voucher worked well

The pick up time was good as we got in first but I seen others waiting and I wouldn’t have liked that at all

Communication in English was generally understandable.

I have also completed an independent review from them. This is not my first time using East Coast and won't be the last. There are as consistent as a Rolling Stones hit single. Always a great experience. Highly recommended. Many thanks.

Well done QEEQ. Never heard of your company before an took a punt. Absolutely impressed. I deceived to change my bookings expecting a nightmare and instead encountered a dream. Great digital offerings and you saved me some coin. Even installed your app and likely to keep it. Well done on a fantastic E2E customer experience.

Such amazing value!

Helped me find the best price

East Coast reached expectations with car, customer service on pick up and return. The negative Deposit of $1000 can be held for up to 2 months. Other hire companies hold for usually 3 to 5 days after vehicle return.

Easy to use. Very happy with Qeeq doing the research for me

The car rental process was very convenient.

Very good, the male staff was patient and friendly when we picked up the car. The car was new, fuel-efficient, and we liked it a lot.

The car was ready and waiting. It was clean and full of fuel. It was an easy seamless process.

First time that I have used this App and it is really good. Helpful and got me a good price. I appreciated the reminders that it sent me. I’ve already booked my next hire through it.

Car was as expected and performed up to expectations although I only did 75 km

Booking handled easily and professionally and every was performed as expected.