The car was dirty, and they charged me over 600 Australian dollars for cleaning it. I strongly recommend against using this company. A rental company that profits from such charges is unacceptable—600 AUD can even get the engine cleaned.
The car was quite new and easy to drive. Driving the pickup truck felt similar to an SUV, with plenty of storage space, and the car's system was very user-friendly.
They forcibly promoted insurance. Due to language barriers, we ended up purchasing duplicate insurance. This made our car rental experience in Australia very disappointing!
The staff at the pickup location were all South Asians. My driver's license is valid for 'long-term,' and the international driving permit translation provided by Zuzuche also states 'long-term.' The staff found the term 'long-term' unclear and assumed my license had expired, claiming they couldn't read Chinese and couldn't verify the authenticity of what I said. After much debate, they refused to hand over the car until I translated every single line from my Chinese license into English for them (luckily, I have a background in international contract work and my English is decent). While I explained, they used their phones to cross-check my translation's accuracy. After more than an hour of back-and-forth, they finally allowed me to take the car.
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