TAIPEI(CHINA) CAR RENTAL REVIEWS

Car was brand new with about 2000km on it when I got it. The IWS staff were excellent and very friendly.

Professional, enthusiastic, and considerate.

Longer wait on collection than expected but there were two customers to be dealt with prior to me. Vehicle had a couple of scratches but nothing significant and had sand on the floor mats, again not significant.

Very easy, I had confidence that the booking was good.

Very helpful staff, recommended !

Handover to me was thorough with photos and video.

台北駅構内で借りましたが、Hertzの固定店舗があるわけでなく指定場所にスタッフが待機しているスタイルのようです。また日本語がわかるスタッフさんがいなかったので翻訳アプリを介してやりとりしたので車に乗れるようになるまで時間がかかりました。スタッフさんが頑張って対応してくれたのは好印象でした。また利用したいです。

たくさんのレンタカーのなかから希望のものを探しやすい。iPhoneアプリはログインが不安定でPCで毎回あたらしいアカウントの作成をすすめられ、ちゃんと予約できているか不安になる。

The car is very good. The check in service staff was helpful and able to provide with little details. The checking out staff is however less helpful and overcharged me for 2 minor issues. 1 is the a slight scratch at the bottom of the bumper and the 2nd is a dent near front passenger door caused by another car parked next to me and had already disappeared. He insisted that I caused the damage because i did not report to police which I do not know how since I did not even noticed the dent until much later. He charged me 4800NT for a damage that can probably be fixed with less than halft the cost and because I have to catch the flight back, I agree to settle so that we can move on. Anyway, I need QEEQ help to recover the ridiculous amount.

Very good, except that if QEEQ can take care of the insurance better for those who puchased the premier package, it will be fantastic. When I picked up the car, IWS make it clear that I have to be responible and paid up front for any incident. I find this troublesome.

Fast pick up at airport upon calling after arrival. Good, clean and new car. Recommended!

Good price, legit website. Will book again for sure

The overall service was fairly satisfactory, but the car wasn't fully fueled when picked up, which wasted some time.

Best car rental experience ever. Transparent and friendly. Car was exactly the one we booked and in perfect condition

Very smooth experience

Pick up was a bit confusing because there was no counter at Airport. I ended up at info-desk. At rental-office everything went above expectations. Very important: no hassle over upgrades and I got the car I wanted!! Outside we did a walk-around for damage and the most important functions of the car were explained. Good service!

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This is the first time i using this service no complain and so far quite happy. maybe i book a small car so feel space smaller.

no comment for now easy to use platform but for the addition insurance portion is not very clear. hope can improve on the pricing transparency

Car was in a great condition. Had to wait for the pickup to the IWS pickup point.

Price drop protector is amazing!

I got the car that 1400km* drove only, like new car, clean and condition good. Less than 10 min time to pick up at airport. Staffs are very helpful.

The entire process went very smoothly, and we feel it is important to use and support a local car rental company over an international brand. The car was very clean and good on gas mileage.

The QEEQ booking platform worked great!

Good instructions to pick up car

Rented a Honda Fit and car condition was excellent. Service is good. It's abit squeezy for 3 adults + 1 kid though. They even made a small booklet for 1st timer to explain the driving and parking rules in Taiwan (e.g never park along red line), to me, that was very very useful reference. Counter staff is also very helpful to go through once more about the rules in the booklet. Car return is also very efficiently done. The rental process is very pleasant!

Encountered a problem during collection as the number to call (+886-3-3862555) doesn't work, always goes to a voicemail. Was stranded in the airport for a while. Luckily the Taoyuan airport information counter staff has a list of phone numbers and managed to locate the rental company (They found IWS via the phone number instead of QEEQ). And gave me a different toll-free number that WORKS!

謝謝。下次我會再使用它。謝謝。

This time there was a schedule change due to the cancellation of the flight, but they responded appropriately. thank you.

can't complain much about the car since its a compact car. but it feels like wanting to veer to the right usually. saw some models they had but not on QEEQ platform. The driver who picked us up from the airport To Chailease was friendly.

Booking was smooth. Keep it up.

IWS Car Rental is fast and efficient.

QEEQ.com is user friendly and service is very prompt. I really liked the auto re-booking process whereby the car is re-booked at a lower price.