During my trip to Taiwan, I was fortunate to experience an excellent car rental service. From the very beginning, the staff showed incredible enthusiasm and provided detailed introductions to the vehicle's various features and operations, filling me with expectations for the journey ahead. Their service was not only friendly but also very attentive. They specifically mentioned Taiwan's traffic conditions and important safety precautions, which made me feel well cared for.
Regarding the vehicle, the car I rented was a model that was only one year old, and I was very satisfied with both its performance and appearance. During the short 8-day trip, I drove nearly 1,000 kilometers, and the fuel cost was only about 1,200 TWD, making it highly fuel-efficient. Overall, the condition of the car was excellent and added great joy to my journey.
However, there was one drawback. When receiving the vehicle, I noticed one tire looked flat and informed the staff, but their response was that it was naturally like that. Later, the car's system indicated low tire pressure, so I contacted customer service. I went to a gas station to inflate the tire and had it checked at the rental company's service center, and thankfully, it turned out to be nothing serious. It did not significantly affect my trip.
In summary, my car rental experience was very pleasant, and I was satisfied with both the service and the vehicle. For friends planning to travel to Taiwan, I highly recommend this car rental company.
Rating: ⭐⭐⭐⭐⭐ (4.9 excellent rating)
They carefully respond to any issues, take detailed photos during car handover, and upload them for customers. This prevents disputes during returns and protects both parties' rights. A great choice for future rentals.
The customer service staff were very polite and provided detailed explanations. From the start of the booking, they sent guidance and location details through a chat tool, which was very convenient. Returning the car was simple—you just drive to the airport parking lot and provide the parking spot number. However, the vehicle was old, dirty, had multiple exterior scratches, and the interior was also unclean. The dashboard had a persistent yellow tire pressure warning light. The tires weren't even from the same brand, which felt unreliable. I rented a Toyota Sienta, but received an outdated second-generation model that differed from the website photos, so be cautious. The infant car seat was completely unacceptable—hard, with no soft parts, lacking ISOFIX, and secured with a seatbelt. It was very uncomfortable and seemed unsafe. I strongly recommend avoiding this and bringing your own car seat.
Car hire locations (incl. in-airport & off-airport)
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Car hire at/near landmarks of Taipei(China)
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