DUSSELDORF CAR RENTAL REVIEWS

Convenient and quick, free upgrade

Great experience, the car is also very new.

Very average. They said the reserved model was unavailable and replaced it with a BMW 2 Series, charging extra. Insurance was also charged additionally, taking advantage of customers who are not well-informed.

The service was quite good.

Excellent service, highly recommended for international self-driving trips

The service was acceptable, but they promised an automatic car and gave me a manual instead.

I rented a car for 16 days, and on the 9th day, the car broke down and needed engine oil. There was no roadside assistance, and I had to drive the car back from France to Düsseldorf to get a replacement, which greatly disrupted my travel plans, costing me time and fuel. Additionally, the French highways charged tolls. When I changed the car on the 9th day, they said they had reported it to the manager and I would be compensated when I returned the car. Today, when I returned the car, they said the manager had not approved it and I need to wait for an email. I really don't know what the outcome will be!!

There is a counter in the airport hall. After completing the paperwork, you can pick up the car in the nearby parking lot. The parking lot is not far; it's just a two or three-minute walk.

Great service, even though it's not my first time renting, they still explained the details carefully

The car was very new and clean, with only about 1900 kilometers on it. Although I had booked an Opel station wagon, they gave me a Hyundai instead. Be very careful at intersections; it's easy to take a wrong turn. Because my flight was delayed, I called in advance to explain the situation, which was fine. When I arrived at the rental point and mentioned my name, they immediately knew who I was, like they were saying, 'We've been waiting for you, you're finally here!' It felt nice.

Service was quite good. We arrived late and had to change the car. Both pick-up and drop-off went smoothly.

Got a nice Skoda diesel, very good!

The car rental service at Düsseldorf Airport was decent. The lady at the front desk was a fellow alumna from Dortmund University. The Ford Mondeo estate they provided was great, but they charged me an extra 30 euros for the one-way rental. I had asked QEEQ and they said it was included, but the front desk said it showed up in their system. Since I was in a hurry with kids and elderly family members, I didn't pay much attention.

Consistently Excellent

The service is standard. They keep recommending the CDW waiver and their own insurance during car pickup; just refuse it.

The staff at car pickup was very friendly and professional. The process of both picking up and returning the car was very quick.

1. The company has always been shady with bad service. 2. I rented twice and every time they overcharged me. This time was no different. After arguing at the counter, they immediately deducted 45 Euros. Very unreliable.

Everything went smoothly, great service. No hidden or extra charges.

I reserved a Passat online, but at the store, they gave me a brand new Mazda Atenza Touring, which completely exceeded my expectations! The driving experience was excellent! The staff were very patient and had a great attitude!

The car was brand new and very easy to drive.