DUSSELDORF CAR RENTAL REVIEWS

Excellent service. We booked an E series, and the staff saw we had big luggage and upgraded us to a larger car.

Friendly and attentive staff

No receipt provided for the Euro payment when picking up the car

This company is a chain in Europe, convenient and quick service, allows for one-way rentals. The car was clean with low mileage, highly recommended.

1. There was only one staff member at the store, and the pick-up location was a 5-minute walk from the airport. 2. Another car was blocking ours at the pick-up spot, making it impossible to collect our vehicle. 3. Despite calling multiple times, we couldn't reach the staff (this was around 11 PM). 4. We had to walk back to the airport to contact the staff. The only staff member prioritized other customers’ pick-up orders despite our issue. Eventually, they resolved the issue by changing the car, but it took a long time.

The service was good, no need to queue, but they try to upsell you to upgrade the car, which is a bit annoying.

Extremely rude and unprofessional

I confirmed the order with the car rental customer service before picking up the car, and received an email from the rental company saying the reserved car was ready. However, the counter told me the car I reserved wasn't available and recommended another model, claiming the diesel car was very cheap. The cost turned out to be more than twice the original order. My colleague signed the contract without looking carefully, thinking the doubled amount was a pre-authorization charge. What’s annoying is that the counter didn’t mention anything about upgrading the car. For such upgrades, informing the customer is the least they should do.

Terrible Hertz! I rented a Volvo V40, similar models displayed were Audi A3 or Volkswagen Golf, without navigation. The front desk didn't give me these cars, only Citroën C4 and Ford C-Max as options, both with built-in navigation. She didn't tell me that the built-in navigation had additional charges. When I swiped my card, I specifically asked if the amount was only for the deposit, she clearly said yes. But in the end, they charged me 204 euros for the navigation. I have my own Chinese navigation, why would I need theirs? This is outright fraud, misleading users. Disgusting!

Average

The store was empty, barely any waiting lines.

The queue at the car rental place was manageable.

Hidden insurance terms. A car that originally cost 300 per day ended up costing over 700. Truly the worst experience.

When picking up the car at Düsseldorf Airport, the staff kept saying that the insurance I bought wasn't zero-deductible and strongly recommended I add coverage (costing over 300 euros). Although QEEQ had already advised against believing the rental company's upselling, I ended up buying it again (previously got tricked in Spain). This time there was indeed significant scratching. When returning the car in Switzerland, I was met by an intern who didn't know much and kept saying I rented the car in Germany and he didn't understand German. I asked him to check the system to see if my insurance would cover it, and he kept saying he didn't know. The other staff also didn't help explain it to me. In the end, I still don't know if my credit card will be charged, making me feel very uncertain even after buying expensive insurance.

The car was very new and easy to drive.

The insurance details were very thorough.

Very professional attitude!

Quick and convenient

The staff at Dusseldorf airport were very friendly and provided clear directions to the car pickup area. We got an Audi A3, which was in excellent condition with powerful acceleration. The gas station nearby was very convenient.

Very enthusiastic and professional