“Avoid ABBYCAR: by far my worst car hire experience ever!”
About ABBYCAR:4.7/10
Do yourself a favour and book a more professional car hire company. No details were provided of where to find ABBYCAR. They were a 5-10 minute walk away from the airport! We had to make a last-minute amend to the booking, and were subsequently forced to pay an extra €350 insurance on arrival or we could cancel the booking with no refund! The car we were given looked like it had been in a fairly substantial accident. A car in this condition really shouldn't be rented out.
I am a fan of Enterprise but this time they let me down. The BMW was very old and with plenty of damages, dirty, the tank was only half-full (I specifically booked a full-to-full) and the baby seat was not installed. The lady by check-in counter just didn't care and literally walked away with the damages form when we were inspecting the car and I had to video the car as not all damages were marked on the form. Really horrible experience. This is not what I came to expect from Enterprise.
Efficient and professional staff. Only negative was a long queue on pickup but was not as bad as it could have been as the 2 staff members worked quickly and efficiently.
About QEEQ:10.0/10
Good value, got reduction through automatic re-booking.
Instead of Suzuki Swift, I received the BMW F20 - no extra charge. Surcharge for a young driver (under 25 years old) about 11 euros per day. No problems with returning the car (max. 2 minutes)
The desk was a 2 minute mini bus ride from the airport. The car was waiting and suited us perfectly and we had great service from staff. I had prebooked excess insurance through a third party which surprised them a little but the handover was very easy even in the pouring rain.
Great quick service on return and was dropped off back at the airport in a matter of minutes.
Really happy with everything from Eurocar.
AddCar authorized a private car rental company, which was quite troublesome. The entire rental process took almost 2 hours... The counter staff was okay, their English was average, but they were too slow!
My only gripe is that on the documentation when booking it was stated that the pick up point was located in airport car park. This is not true. It is infact located approximately quarter of a mile away on the main road opposite entrance to airport. No transfer service just a long walk after a long flight with luggage and kids in 30c plus heat! On returning the car and after i dropped partner, kids and luggage at departures they were kind enough after request to drop me back at departures to save the walk again.
Car was quite old and dirty, and not the model specified. Actual car rental company is not on-site at terminal (there’s a shared counter where they call someone to get you).
Like: Great value, good car Dislike: Was not full to full petrol ad advertised. Thus returned more than a quarter of a tank extra on return which is annoying
Like: Very helpful staff. A little confusing at the airport pickup as they have no booth at the terminal but the van arrived shortly after we exited the terminal.
Pick up point was visible from the airport terminal and a short walk but only with hand luggage only. Staff in attendance were courteous and professional. There was no hard sell during the paper work process. The scratches and dents I spotted on the car were recorded and no new issues identifed when i returned the car. All in all, a very good level of service.
About QEEQ:8.0/10
Good choice of car rental suppliers with a range of prices. Booking was straightforward although i did miss the spot where i should have added the flight details.
Your description that it was in airport terminal pick up was incorrect, however the staff at lords were very helpful, but I wanted a fast collection and this delayed us.
This Company cheats!!! Someone has demolished the rear screen wiper. This spare-part costs about 20€ in Germany. Abbycar charged me 250€. Never ever Abbycar!!!!
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M.Glossop
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View more >Dislike: Was not full to full petrol ad advertised. Thus returned more than a quarter of a tank extra on return which is annoying
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