Excellent

They insisted we pay extra for full insurance coverage we had already purchased online. They wouldn't give us the car without it. With the help of the online service representative, we avoided the extra charge. They retaliated against us and used discriminatory and malicious language towards Chinese people.

good little car

Instructions on how to find it were not clear and really they should have someone at the airport with a sign at all times (our flight was delayed). There was a large additional fee for no-risk cover and the woman serving us did not explain it well - wish I could have known about that in advance. The fuel hold also was not removed and there was a huge queue. We were offered an upgraded car which was great, and we loved the vehicle.

NEED TO WORK ON THEIRE COMUNICATION SKILLS. THE FIRST VIECLE WE RECIEVED WAS IN POOR CONDITION, THE COUNTER MAN WAS RUDE AND YELLED AT ME AND WAS SAYING THROUGH THE ALL PROCESS HE JUST WANT TO GO HOME. NOT A GOOD START FOR A VACATION

Like: very reasonable price.
Dislike: Although not pressed myself, a person picking up a car at the same time was subject to hard sell tactics over extra insurance.