Satisfied with the service, smooth communication

Very satisfied

The first time in life I got the same car I booked, a Fiat 500 cabriolet. A good start when we arrived at Avance in the hall of the airport. The employee asked of course if I wanted to upgrade the insurance. I answered negative and he stayed polite and didn't push for more. After the paperwork we got many recommendations to visit on the island. We were positive supprised about the kindness of the employee after I got so many times screwed up at rental car companies. But the employees of Avance are different, excellent! On the papers was clear how much fuel was left and you can bring the car back with the same amount of liters. The Fiat was in perfect condition and we enjoyed the cabriolet a lot.

Staff and service was perfect. Booked 3 cars, 1 was new (6 day hire) 1 was almost new (7 day hire) and 1 was about 10 years old (3 day hire). Despite the old car which was rubbish (wobbly gearstick, dirty rear seats, window not working for passenger and the engine check came on) I would rent again. The other 2 cars were perfect and so was the staff and service. 2 out of 3 and I understand given the 3 day hire the worse car.

All good and helpful when needed.

Difficile de trouver le lieu de retrait à l’aéroport : -le nom du loueur (AVANCE) n’est pas mis en évidence sur le bon de réservation => difficile de trouver le bon guichet -sur le parking, la zone du loueur n’est pas facile à trouver