SANTORINI CAR RENTAL REVIEWS

The rental staff patiently explained everything, the service was good.

Very good and patient

The company's service was excellent. The staff patiently explained every detail and gave a general overview of the car's condition. We arrived in Santorini by ferry, and there were staff members holding lists waiting for us as soon as we disembarked.

Overall experience was good, although it was weird that they didn't give us a car registration certificate. We intended to resolve it with the rental company but eventually forgot about it... The person who handed over the car seemed to be the manager, expressionless but the paperwork was thorough. Initially, we thought he was being a bit lazy during the inspection, but he ended up being very thorough (luckily). Returning the car took unexpectedly long, making us nervous because we had a flight to catch. Another staff member received the car, thoroughly inspected it twice, checking every part with his fingers and confirming with us twice. He even checked the interior and fuel tank. This was the first time I've encountered such thoroughness after renting cars four times and motorcycles three times abroad; either the staff was extremely diligent or trying to find reasons to charge us.

Very good

The vehicle was not the model we reserved, and similar models are never as good as you expect. After coming out of the airport, someone was holding a sign to pick you up. You follow them for a short walk to their rental location. It's quite convenient.

The rental office is located just outside the airport, very close. There are also signs for other car rental companies along the way.

Satisfied

We contacted the company for airport delivery service, and the staff was very friendly and explained all the precautions clearly. However, it felt less formal, possibly because it was a smaller rental company. They didn't ask us to inspect the car’s exterior beforehand, nor did they check it upon return, making the process simpler and saving time. The car was relatively inferior compared to other available options but worked just fine.

Warm and friendly.

Mediocre attitude, strongly persuaded to buy insurance.

The staff at the rental company were very friendly. The rental process was also simple and convenient.

The service at the store was quite mediocre.

The service was good. However, the address listed was the airport, but it’s actually in a building a few hundred meters outside the airport. Since I didn’t provide my flight number, no one was there to pick me up. I had to ask several locals to find it. It’s recommended to leave your flight number if possible.

Well-known company with a good reputation. Convenient pick-up. There is someone holding a sign to receive you at the exit. The company's office is straight ahead on the right. The originally reserved car was switched to a convertible, but it was a bit old.

There is no office at Santorini Airport. At the agreed time, a staff member will come to you with the car. The guy who assisted was very friendly and explained everything clearly. When returning the car, you might sometimes leave it directly at the airport parking lot without locking it or meeting anyone. Although this feels a bit unsettling, it seems to be fine.

Very formal and professional service.

It's not just poor service; it's a scam. They don't accept Visa or MasterCard with the UnionPay logo, so you have to pay a high cash deposit. They arbitrarily change the vehicle model. During inspections, they deliberately distract customers and record numerous small flaws while hiding serious scratches, only to extort you when returning the car. I had an early flight, and the Chinese guy before me had to pay 50 euros because part of his front grille fell off without any collision. I was relieved to drive carefully, but then they pointed out a scratch near the right front bumper close to the ground and demanded 250 euros! It was clearly an old scratch, but they wouldn't listen to any explanation and told me to negotiate with the manager, who only comes in at 8:30 AM. My entire trip ended on a sour note because of this scheme. If such a rental company can be listed on your platform, it speaks volumes about your standards.

Nice

Good enough, provides comprehensive information and guidance.