While on our trip, I reported that someone scratched our car in a parking lot. I had the other driver’s information and I filled out all the requested forms. I am very disappointed that this matter could not be resolved while we were still in Israel and that I was told I will have to wait several MONTHS until I can get a refund to my credit card of the $500 deductible! If there is a quicker way to do this, I would very much appreciate it.
Me retienen un dinero en la tarjeta de credito que aun no me han devuelto y hace ya 2 dias que entregué el coche con el deposito lleno y sin ningun incidente.
Undisclosed charges for insurance.
Everywhere in the world, the full coverage is accepted through AmEx. We had a letter from the AmEx that we have a full coverage for liability, but the Europcar didn’t accept it and charged for coverage. They also put a hold for $2,000 on m card and I couldn’t use it for the duration of my trip. This was not disclosed anywhere.
“A great stay in Israel even greater with Europcar”
About Europcar:9.3/10
Very good rental agency. There is no additional airport fee aside from the rental price you pay on easyrentcars.com. The car had only 7000 km on the meter, was a little dent and scratched which is normal for Israel. Counter personnel was very polite and very helpful in explaining the conditions of the rental. We have been also explained to avoid the 50 Shekel (NIS) fee by not going onto Highway no. 6 which is payable by an electronic system, however, we choose to drive on it and to pay the fee which in our opinion was acceptable.
About QEEQ:10.0/10
Easyrentcars.com did a great job as always and also rebooked with the price alert function turned on.
The car had done 100,000 kms and was absolutely knackered. Falling to pieces, dented, scratched and no rear windscreen wiper on the arm.
It didn't break down (that was a miracle) but it was unpleasant and anxious every day.
Catastrophique PLUS JAMAIS, ils ont voulu m’obliger a prendre une assurance de 24 dollars par jour, alors que j'avais donné la preuve de mon assurance carte première, ayant refusé leur assurance et après plus d'une heure de discussion, je n'ai pas pu récupérer mon véhicule car je n'ai pas cédé à leur obligation de prendre leur assurance, j'attends maintenant que l'on me rembourse ma location.
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