Unresponsive

Nobody has warned me that rental at budget from the airport is only for tourists. Spent extra hour to take a car from another budget's office. The employee at airport wasn't helpful.

בהתחלה הםשכחו לתת לנו מפתח והיה בעיות אבל אחרי זה היה בסדר

the car was very old and would expect better from a car rental place

I got the car with full tank of petrol and been told to return it empty. As written in the rental agreement. However when I returned it, they told me to fill it up because it’s empty. As I was in a hurry to catch the plane, I filled it up quickly just next to the drop off point, but after that checking the agreement I can see it’s stating to return the car with empty tank. Would it be possible to get it refunded?