CHITOSE CAR RENTAL REVIEWS

Good service and friendly attitude. They recommended a highway toll package suitable for our trip.

Very patient despite communication issues

The attendant was very polite and recommended the daily ETC plan, which is very cost-effective.

Waited over 40 minutes at the airport with family in tow!

The service was good, but there was no indication that the compensation for the business insurance has an upper limit. Even though they have a partnership with QEEQ, they do not take responsibility for QEEQ’s terms, leaving everything to the customer to handle. This aspect was somewhat dissatisfying, but everything else was fine.

Initially, the insurance coverage was not very clear.. Anyway, I ended up purchasing full insurance at the car rental company.

It was snowing heavily the day we arrived. The staff did not assist us in checking the car, just handed it over. This oversight caused us trouble later.

You only need a driver's license issued by a contracting country of the 1949 Geneva Convention and an IDP. The passport doesn't need to be issued by the same country.

There were many people renting cars, the procedures and introduction were rushed, and the contract details were not explained.