The staff explained everything in detail and had a good attitude. The only issue was having to back up a few kilometers to the rental location, which was unexpected.

I meet staff at counter budget at airport and she give direction to pick up point on 3rd floor, thanks Staffs at pick up and drop off are friendly

Easy for booking, Many choices

Satisfied, the staff were very friendly.

There was no queue at 9:30 in the morning. I was the first one.

The staff had a good attitude, and there was no need to queue for both pick-up and drop-off. However, some improvements are needed: First, they didn't speak any English, not even basic phrases; second, they were not very familiar with the procedures, and mistakenly treated a prepaid order as a pay-on-spot order, but luckily I had a printed copy of my reservation to avoid being charged twice; third, there was no receipt after returning the car, and I confirmed multiple times that there was indeed no receipt to be given.