JAPAN CAR RENTAL REVIEWS

Their service is good but their car is really old, I don’t think I’ll book from them again in the same rental conditions

HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.

The rental company created a whatsapp group chat for convenience of coordination for pick-up and drop-off of rental car.

Satisfactory

Excellent as usual

Yes. The car we choose meet our needs.

Simple and straightforward

The staff was extremely useful and very responsive.

The wait time was longer than expected as the shop is not at the terminal and the shuttle bus is slow (need to wait for a few parties to go in one go)

Would be good to be clear what’s in terminal and what’s not in terminal

All enquires after booking was promptly reply.

Pickup was a bit slow. I called ahead as I was arriving but needed to wait an extra 20 minutes for the shuttle to the rental office. Overall shuttle wait, drive to rental office, paperwork and pickup took 1~1.5 hours.

Provide more details that there is no counter at the airport. It was not clear enough and had to call and ask.

Counter staff was good and clear with instructions to enable smooth and easy collection and drop-off.

Good experience in the booking, without any hassles.

No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto

De 10 todo perfecto

Staff to offer changing sat nav to English

Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.

please allow the car owner to contact us twice. once is 1 months before to make sure of car seats and ETC availability so we can bring it from out country if there’s none. second time is 3-7 days before the pickup so we can plan our trip and pick up location to reduce our traveling time wasted.

Superb, thank you for deliver the car to my hotel.

Superb, thank you for deliver the car to my hotel.

Be Kobe was a pleasure to deal with. When we were at the airport they notified us of the pick-up location and they were right on time. The van was just what we needed. Drop off was quick and easy as well.

car was excellent and the staff at counter was very helpful in telling us all the rules to take note of

Qeeq is my go to platform for any car rental bookings - it is the most fuss free and allows me to compare prices across various car rental agencies easily and quickly. Most fuss free platform!

On drop off I forgot my gloves in the car and I was already back at the airport when I noticed. The staff organized to have the gloves delivered to me within half an hour of my drop off at the airport. Very impressive!!

The staff was very helpful on both sides. No issues with the process. Nice hybrid car. It made for an easy trip.

Easy to book and find everything. I was prepared with the documents needed for an international rental. I thought the price was a little high, but it was on par or lower than other places.

Very responsive!

Staff charged me JPY10,000 for after hours pick up. Charged me JPY12,000 for winter tyres. Did not provide ETC card however I specifically requested that.