JAPAN CAR RENTAL REVIEWS

There was no wait for the car when I picked up and the staff was very nice and friendly for the return.

QEEQ had incorrect drop off information which added about an hour to my return trip!

Sudeep was very professional and friendly. Even with his limited English vocabulary, he was ablet to explain the key points of the rental process properly.

good

Should have informed the user that this is a hatchback car. which only can pick 2 luggage

カウンターは少し混んでましたが、2人がかりで対応していたので、そんなに時間はかからなく車も受け取れました。

予約もやりやすかったです。

HOWEVER, there was a huge problem. We booked a Mitsbushi Pajaero as we required a FULL SIZED 4WD with high clearance and 4WD. We received a Mazda CX8 which was large enough but not 4WD meaning that we could NOT go where we wanted and got stuck in the snow several times and us not having a full high high clearance 4WD ruined our trip. The car we were given was not equivalent.

The rental company created a whatsapp group chat for convenience of coordination for pick-up and drop-off of rental car.

They were so efficient and thorough. Clear communication, very thoughtful interactions, overall I was extremely satisfied with the whole experience.

예정된 차가 아니라서 실망했습니다.

Pick up at terminal was smooth. Explanations were clear and concise. Vehicle in good condition. Returning was seamless. Drop off at convenient spot.

All’s good

The service provider is actually Toyota Car Rental.

All enquires after booking was promptly reply.

No tuvimos posibilidad de modificar la categoría del vehículo una vez en recepción. Por lo demás todo correcto

De 10 todo perfecto

Staff to offer changing sat nav to English

Again, please check the condition of the car especially music player. Driving 4-5 hours a day without music is very sleepy. With the cold weather and the sunshine, it was very very sleepy environment, haha.

please allow the car owner to contact us twice. once is 1 months before to make sure of car seats and ETC availability so we can bring it from out country if there’s none. second time is 3-7 days before the pickup so we can plan our trip and pick up location to reduce our traveling time wasted.

Superb, thank you for deliver the car to my hotel.

Superb, thank you for deliver the car to my hotel.

No

No

The staff was very helpful on both sides. No issues with the process. Nice hybrid car. It made for an easy trip.

Easy to book and find everything. I was prepared with the documents needed for an international rental. I thought the price was a little high, but it was on par or lower than other places.

The folks can converse in japanese as well as chinese or english.

They send reminder both pre & post rental, very efficient.

Excelente

They need to ensure rental cars are regularly serviced and is actually drivable.

First time booking, overall experience was straightforward. Shall see if diamond membership is really worth it with my next booking.